System Administrator-Durham
System Administrator-Durham
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$ 72000 - 76810
1 Vacancy
Job Description
Description of Work
Join Team NCSSM at the #1 rated Best Public High School in America for 2025 POSITION TYPE:Permanent 12-month EHRA Exempt Professional Staff (EPS) FLSA Exempt 1.0 FTE
HIRING SALARY RANGE:$72000 - $76810
Hiring salary will be determined based on education experience equity budget and market considerations.
NCSSM and Information Technology Services (ITS) foster an environment of collaboration across departments and divisions and support community-engaged service and research. All qualified applicants will receive consideration for employment without regard to race color national origin religion sex gender identity or expression age sexual orientation genetic information status as an individual with a disability or status as a protected veteran or national guard.If you are an individual with disabilities requiring accommodations in the application and interview process please contact us at.
Description of Duties:
Reporting to the Director of IT Infrastructure and Operations this position will play a vital role in supporting the schools technology operations and infrastructure. The primary responsibility of this role is to provide centralized support for Windows and RHEL servers systems applications and IT-oriented website needs. With a focus on team building innovation communication customer focus and technical knowledge the System Administrator will work collaboratively with the ITS team to enhance the schools technology infrastructure and ensure effective and efficient IT operations.
This position will be eligible to be hybrid with a portion of the work in-person and a portion remote.
Specific responsibilities include but are not limited to the following:
Server configuration management and maintenance (institution-wide)
Configuring new and existing Windows and RHEL servers in a virtualized environment
Ensuring optimal performance and security of servers through regular maintenance and updates
Troubleshooting server issues and outages
Implementing and managing server backup and recovery processes
Monitoring server resource utilization and capacity planning
Documenting server configurations and procedures
Staying current on server and virtualization technologies and best practices
System application administration and support (institution-wide)
Ensuring the smooth operation and maintenance of systems and applications including self-hosted IaaS and PaaS to support NCSSMs operations
Troubleshooting system issues and providing technical support to users
Implementing system updates and upgrades as needed
Monitoring system performance and ensuring optimal resource utilization
Collaborating with other ITS staff to maintain a secure and efficient technology environment
Staying current with emerging technologies and industry best practices
Website platform support (institution-wide)
Overseeing the maintenance and troubleshooting of NCSSMs website CMS (WordPress)
Ensuring website accessibility and security
Collaborating with web developers and content managers to support website functionality
Monitoring website performance indexing bad links etc. and resolving any issues
Staying up-to-date on website platform best practices and technologies
Project management (institution-wide)
Overseeing the planning implementation and execution of relevant IT projects
Coordinating with cross-functional teams to ensure projects are completed on time and within budget
Managing project risks and issues
Monitoring project progress and providing regular updates to stakeholders
Ensuring adherence to project management best practices and methodologies
Evaluating project outcomes and identifying areas for improvement
User support (institution-wide)
Provide technical support and troubleshooting assistance to NCSSM users including students faculty staff and other constituents
Resolve user issues and complaints related to access and use of ITS supported systems and services
Assist users with account management and access to various systems and applications
Install configure and support systems for customers
Provide training and guidance to customers on the proper use of ITS supported systems and services
Create and maintain documentation for user support processes and procedures
Stay up-to-date on emerging technologies and best practices in user support
Knowledge Skills and Abilities / Competencies
Technical Expertise
Demonstrated proficiency in administering Windows (and optionally Linux) server operating systems
Experience managing server infrastructure in virtualized environments
Strong knowledge of network technologies protocols and security principles
Familiarity with cloud platforms (Azure Google Cloud Platform AWS) and hybrid deployments
Expertise in backup solutions disaster recovery and business continuity planning
System Management
Experience with system monitoring tools and performance optimization
Skill in automating routine administrative tasks and deployments
Proficiency in managing user accounts permissions and access controls
Knowledge of server hardware maintenance and troubleshooting
Ability to implement and maintain server patching and update protocols
Troubleshooting & Problem Resolution
Strong analytical skills for diagnosing complex system issues
Experience resolving server and infrastructure problems efficiently
Ability to perform root cause analysis and implement preventative measures
Skill in documenting technical problems and their resolutions
Capacity to remain calm and effective during emergencies
Communication & Collaboration
Ability to explain technical concepts to both technical and non-technical staff
Experience creating clear documentation and procedural guides
Skill in collaborating with other IT teams on cross-functional projects
Proficiency in providing status updates on system maintenance and issues
Ability to train end-users on system-related procedures and best practices
Project Management
Experience planning and implementing system implementations upgrades and migrations
Skill in managing multiple simultaneous technical projects with competing priorities
Ability to accurately estimate resource requirements and timeline projections
Knowledge of IT project management methodologies and best practices
Talent for anticipating potential project risks and developing mitigation strategies
Educational Environment Experience
Understanding of IT requirements specific to educational institutions
Familiarity with student information systems (SISs) learning management systems (LMSs) and other academic applications
Experience supporting specialized educational software and platforms
Knowledge of compliance requirements relevant to academia and K-12 information technology
Understanding of academic calendar cycles and associated IT demands
Security Implementation
Experience implementing security best practices across systems
Knowledge of threat prevention detection and mitigation strategies
Understanding of data protection regulations and compliance requirements
Ability to collaborate on the development and enforcement of security-oriented policies and procedures
Minimum Education and Experience Requirements
Masters degree and 1-2 years of relevant experience or bachelors degree and 2-4 years of relevant experience.
Education can be substituted year-for-year with additional experience.
Supplemental and Contact Information
Team NCSSM Benefits
NCSSM offers a competitive and comprehensive benefits package designed to support the well-being growth and work-life balance of our employees. Highlights include generous vacation and sick leave; 12 annual holidays; paid parental family medical and community service leave; and flexible work schedules where applicable.Leave is earned monthly and pro-rated for part-time employees and those working less than 12 months.Employees also enjoy access to the State Health Plan multiple retirement options (including TSERS and ORP) supplemental retirement savings plans tuition waiver benefits across the UNC System and free access to on-site facilities like a gym library and cafeteria. Additional perks include life insurance disability coverage flexible spending accounts and membership eligibility with the State Employees Credit Union.
Please visitNCSSM Employee Benefitsfor more information.
About NCSSM:
Specializing in science technology engineering and math and embracing the fine arts and humanities NCSSM has become the model for 18 such specialized schools around the globe since its founding in 1980 and is a full constituent of the University of North Carolina System. NCSSMsIgnite Transform comprehensive campaignseeks to raise $50 million in private support for our mission.
The new NCSSM-Morganton campus opened in 2022 for summer programs and its first fall academic term. NCSSM-Morganton focuses on the booming fields of data science and artificial intelligence preparing the leaders of tomorrow to navigate a future driven by data and machine learning with emphasis on the humanistic implications and ethical use of these tools.
Nearly two-thirds of NCSSM graduates earn a bachelors degree in a STEM field -- over three times the national average including 58 percent of our underrepresented minority graduates which is nearly four times the national average. Nearly three-quarters have earned or are seeking a graduate degree. A 2020 economic impact study found that 54 percent of our alumni continue to live and work in North Carolina catalyzing nearly $1.3 billion in annual economic activity. NCSSM values the diversity in our student body and all members of the NCSSM community are expected to foster a safe environment of respect and inclusion for all faculty staff and students.
For more information please read the NCSSMstrategic planand visit.
How to Apply:
Submit electronic application via this link: System Administrator-Durham.
Please complete your application in full. All required Competencies Work History and Credentials must appear on the application in the Education and Work Experience sections of the application to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form in its entirety. See Attached Resume or an Embedded Text Resume will be considered incomplete and will not be processed. Degrees must be received from appropriately accredited institutions.
Applicants seeking Veterans Preference must attach a DD form 214 Certificate of Release or Discharge from Active Duty along with the state application. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If applicants are a former member of the NC National Guard who served for at least six years and was discharged under honorable conditions they must attach either a DD256 or NGB 22 along with their state application.
Final candidates are subject to criminal and sex offender background checks. Some vacancies also require a motor vehicle check. If the highest degree is from an institution outside of the U.S. final candidates are required to have their degree equivalency verified ator equivalent service. NCSSM participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Please refrain from submitting multiple applications. However if multiple applications are submitted to a posting only the most recent application received prior to the posting close date will be accepted. There is a 24 hour waiting period before an applicant can re-apply to a position.
If you have questions please contact Tracy Fullgraf at.
NCSSM is an EEO/eVerify/VEVRAA Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
