Customer Care Champion (Fixed Term Contract 12 months)
Customer Care Champion (Fixed Term Contract 12 months)
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Job Description
Date Posted:
Country:
United KingdomLocation:
Grove Park 7 Barton Close Grove Park LE19 1SJ Leicester United kingdomJob Title
Customer Care Champion: Parts
Role Overview
Would you like to join a truly international talent driven company that values Safety Ethics Quality Innovation and Employee Opportunity
Otis is growing and we are recruiting a Customer Care Champion to join our Parts team working within our Otisline Contact Centre Team based in Leicester. The hours of work will be 8am-4pm.
On a typical day you will:
Fully support a number of sales Business units with the realisation of raising all purchase orders for the supply of all materials and instruction to sub-contractors for the successful service break-down repair and maintenance of all lift and escalator units on the service portfolio.
- Produce all purchase orders using the Otis business systems for supply of parts or site works upon request by engineers or the field manager in accordance with the companys purchasing policies and procedures
- Answer all telephone enquiries from engineers
- Enter and update the purchase requisition system with all relevant data
- Obtain authorisation from the relevant repair or field manager for payment of relevant invoices
- Keep up to date the listing for the procurement of vendor parts ensuring that the vendors that offer the most efficient and cost-effective service is used
- Ensure all relevant parties are communicated with regards to location and movement of parts
- Source pricing part numbers and lead-times from outside suppliers
- To provide adequate coverage for holiday and sickness within the department when required
Work is completed via requests from internal customers from various input sources and is processed in line with the company purchasing policies. Work is therefore assigned to each Administrator relevant to the area they are responsible for making the role heavily reactive to customer requests.
Requests may require the Administrator to advise the requestor that they need to obtain additional authorisation or information before a task can be completed.
Each Administrator is required to prioritise their workloads accordingly based on a number of factors including Urgency type of request impact and cost (to customer and Otis)
Whats In it For Me / Benefits
You will receive a fixed-term 12 month employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus:
Customize for local benefits here including vacation and any incentive
We will train you intensively in the areas of technology processes & soft skills and you can exchange ideas with experienced colleagues at any time.
With strong performance you will have the opportunity to grow in this role to build a career at Otis.
Apply today to join us and build whats next!.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
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Employment Type
Full-Time
