Control Room Operator - Casual
Control Room Operator - Casual
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1 Vacancy
Job Description
Primary Location
Job Description Summary
About the Role
Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries. We keep communities connected.
We are hiring a Casual Traffic Control Room Operator for the Peninsula Link Control Room in Frankston South to support us in filling shifts as required. Peninsula Link is a 27km freeway standard dual carriageway facility with interchanges and grade separations extending from the Mornington Peninsula Freeway and EastLink Interchange.
In this role you will provide control room operations through 24-hour monitoring to ensure that the asset remains free of hazards and that the customer experience is maintained through the flow of traffic and minimisation of disruption. You will also play a key role in the monitoring and response to all critical ITS systems.
About us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australias essential services networks across telecommunications utilities transport defence and social infrastructure industries.We keep communities connected.
Benefits of working with us include:
- Flexible working- All flexibility requests are genuinely considered. This position offers hybrid working.
- Growth We are growing and there are opportunities for your career development across our business units.
- Discounts- Access to hundreds of businesses such as Woolworths Air BNB The Iconic JB HI-FI Dan Murphys Bupa Health Care and Specsavers. We also offer access to novated leasing.
- Paid leave- Parental cultural community service study corporate volunteering and purchased leave available.
- Culture We are dedicated to fostering a workplace environment that values diversity and inclusion and we recognise and celebrate excellence throughout the year.
Key Responsibilities
- Perform duties of the Control Room Operator in the 24-hour 7-day week operation of the control room when on roster.
- Monitoring the asset and identify congestion using the correct surveillance systems.
- Providing a professional level of customer service to the client with regard to the daily operations and incident management.
- Initiating incident and emergency response processes in accordance with the procedures and rosters taking the lead in ensuring that all incidents are responded to in accordance with the contract requirements.
- Reporting and document all incidents accidents complaints and equipment failure.
- Assisting the Control Room Manager in the execution of operations activities in compliance with procedures.
- Actively monitor and respond to alarms associated with the ITS.
- Identifying assets which require corrective maintenance and initiate process in accordance with the operating guidelines.
- Participating in the response to unplanned incidents.
- Proactively managing the lane availability compliance.
- Proactively managing all relevant KPIs for the Peninsula Link Control Room.
- Managing the Afterhours Hazardous call for VRMC.
About You
Our ideal candidate will have:
- Minimum three years experience in similar role (Traffic Management or Control Room Environment).
- Undertake control room duties in accordance with the Freeway Operations Manual and supporting processes.
- Ability to proactively raise any opportunities to improve the control room operations customer service and road safety.
- Current Drivers Licence.
- Current First Aid desirable.
- Experience with Microsoft Office suite (Word excel PowerPoint Outlook).
- Good written and verbal communication skills.
How To Apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at Service Stream and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander people with a disability or neurodivergence and those from LGBTIQA Veteran or other diverse groups.
If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role please email.
Department
How to Apply
If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.
Employment Type
Part-Time
