Quality Assurance Associate I

Through our dedicated associates Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive make a difference and be part of a culture where individuality is noticed and valued every day.

Looking for the Perfect Career Opportunity where you have the option to work 2nd or 3rd shift Weve got you covered!

Become a Quality Assurance Associate

Location: (Onsite) Erlanger KY
Employment Type: Full-time employment benefits and team atmosphere
Work Schedule: View Options Below:

2nd Shift Mon-Fri 3:00pm-11:30pm Volunteer Overtime on Saturday At least 1 Mandatory Saturday Once a Month
-or-
3rd Shift 11:00am-7:15am Volunteer Overtime on Saturday At least 1 Mandatory Saturday Once a Month

About Us
Conduent is the worlds largest provider of diversified business process services with industry-leading capabilities in transaction processing automation analytics and customer experience. We serve both government and commercial clients helping them deliver high-quality services to the people they serve. From managing healthcare interactions and digital payments to benefit administration automated tolling and distributed learning Conduent modernizes and manages essential operations to create measurable value for our clients and their constituents.

About the Quality Assurance Role
We are seeking a dedicated and detail-oriented Quality Assurance Specialist to support quality processes and help ensure client satisfaction and operational excellence. The ideal candidate is highly organized has a strong understanding of standard operating procedures and thrives in a fast-paced production environment.

Key Responsibilities:

Ensure all print and mail tasks are executed in compliance with established Standard Operating Procedures (SOPs).
Reprint and process damaged packages to ensure timely and accurate delivery to clients
Perform random quality inspections on printed and packaged materials to verify compliance with quality standards.
Maintain and verify the balance check log ensuring all printed checks are accounted for and documented appropriately.
Collaborate with team members to meet daily production goals and client service-level agreements.
Report and document any errors discrepancies or equipment issues promptly.

Requirements:
Must be at least 18 years of age.
High school diploma or GED required.
Must be able to work overtime as required.
Must pass a background check and drug screening.
Strong attention to detail and organizational skills.
Ability to work effectively in a fast-paced high-volume environment.
Coachable with a willingness to learn grow and acquire new skills.
Basic computer literacy; ability to use Microsoft Office (especially Excel).
Previous experience in a production or quality environment preferred.

Knowledge and Skills:
Experience in print and mail production environments preferred.
Knowledge of Print Operations Quality Compliance standards.
Strong oral and written communication skills.
Ability to multi-task while maintaining a high level of accuracy.
Working knowledge of production Standard Operating Procedures (SOPs).
Proficiency with Microsoft Office particularly Excel.
Solid math skills.

Working Relationships:
Reports directly to the Quality Supervisor.
Works cross-functionally with all levels of production and operational staff.

What We Offer:
Full-time employment (40 hours per week)
Career growth and advancement opportunities
Comprehensive benefits package starting Day 1 (medical dental vision)
Paid training and consistent work schedule

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $26600-33250

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity gender expression sex/gender marital status sexual orientation physical or mental disability medical condition use of a guide dog or service animal military/veteran status citizenship status basis of genetic information or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to You may also click here to access Conduents ADAAA Accommodation Policy
At Conduent we value the health and safety of our associates their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs we DO require that you provide us with your vaccination status where legally permissible. Providing this information is a requirement of your employment at Conduent.