Customer Assistance Representative - Redmond Airport
Customer Assistance Representative - Redmond Airport
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Job Description
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car National Car Rental and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.
Opening available at the following branch location:
- 2522 SE Jessie Butler Circle Redmond OR 97756
This pay for this position is $18.50/ Hr. performance based monthly bonus Hourly base plus generous incentive plan provides the overall potential to earn $19.00 - $24 / hr or more!
We offer:
- Paid time off
- Employee discount
- Retirement savings plan including 401k
- Training and development
- Additional health benefits for full time employees
The schedules available are:
- Sunday: Off
- Monday: Off
- Tuesday: 4:00pm-12:30am
- Wednesday: 4:00pm-12:30am
- Thursday: 4:00pm-12:30am
- Friday: 4:00pm-12:30am
- Saturday: 4:00pm-12:30am
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have a valid drivers license
- No more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have worked 6 months or more at current or most recent employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
