Customer Account Representative
Customer Account Representative
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Job Description
Job Description
We are seeking a detail-oriented and proactive Customer Account Representative to manage client accounts ensure satisfaction and support retention and growth efforts. This role is essential to building strong client relationships through effective communication issue resolution and consistent follow-up.
Responsibilities
Manage a portfolio of client accounts and serve as the primary point of contact
Build and maintain long-term relationships with clients
Handle inquiries resolve issues and ensure client satisfaction
Monitor account performance and identify opportunities for improvement
Prepare and deliver regular account updates and reports
Collaborate with internal teams to ensure client needs are met efficiently
Assist in contract renewals and upselling opportunities
Maintain accurate records of all account activities
Qualifications :
Qualifications
Bachelors degree in Business Marketing or related field preferred
1-3 years of experience in customer service sales or account management
Excellent verbal and written communication skills
Strong problem-solving and organizational abilities
Proficiency in Microsoft Office and CRM systems
Ability to work independently and as part of a team
Attention to detail and a client-first mindset
Additional Information :
Benefits
Competitive salary ($64000 - $68000 per year)
Health dental and vision insurance
401(k) with company match
Paid time off and holidays
Professional development and training programs
Opportunities for internal growth and career advancement
Supportive and collaborative team culture
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
