IT Customer Experience Internship
IT Customer Experience Internship
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1 Vacancy
Job Description
OPS Intern or Student Intern
Must be at least 18 years of age
UF Student Assistant
This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.
OPS Intern
Must have a high school diploma or equivalent.
UF Information Technology (UFIT) is currently seeking a talented and highly motivated part-time IT Customer Experience Intern to join Customer Experience and Resource Planning a unit within UFIT for the Fall semester. The intern will assist the UFIT Customer Experience and Resource Planning (CERP) business relationship managers (BRM) with customer interactions meeting coordination and business case research.
Some key responsibilities and characteristics of this position are:
- Assisting with writing business cases for projects (researching options peer research)
- Updating customer request lists and UFIT project management tool
- Meeting coordination (scheduling notetaking confirming attendees)
- Assists in determining and documenting customer business requirements
Some key learning outcomes for the student intern are:
- Improving technical writing skills
- Learning project lifecycle
- Learning BRM competencies and customer relationships and developing and understanding the unique relationship between customers and IT
- Demonstrate openness sensitivity and the ability to interact respectfully with all people and understand individuals differences.
- Develop and demonstrate effective work habits including time management punctuality and personal accountability related to the work and its function in the economy.
- Identify write down and carry out performance objectives (mutually agreed upon by the employer the UFIT experiential learning supervisor and the student) related to the practical experience in their internship
About UF Information Technology
Led byVice President and CIO Elias Eldayrie the eight departments comprising UFIT are: Academic Technology; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visithttps:// the University of Florida
One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer atVisit Gainesville.
$14.00 per hour.
Must be at least 18 years of age
UF Student Assistant
This position is open to all students eligible to work on campus and will be employed through student Other Personnel Services (OPS) and must maintain a minimum 2.0 grade point average.
OPS Intern
Must have a high school diploma or equivalent.
The ideal candidate will possess the following education experience and skills:
- Genuine curiosity and willingness to self-start
- Ability to communicate effectively over phone email instant message and other communication tools
- Excellent reliability including time management skills
- Strong writing and grammatical skills
- Ability to use Office 365 (Word Excel PowerPoint) effectively
Applicants are required to submit with their application:
- Cover Letter
- Resume or CV
- Professional References (Minimum of 3)
Application must be submitted by 11:55 p.m. of the posting end date.
Required Experience:
Intern
Employment Type
Student
