Client Onboarding & Operations Officer
Client Onboarding & Operations Officer
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
We are looking to recruit a Banking Operations Officer who will be part of a newly formed department that consolidates client onboarding documentation handling and operational support across the companys products
This role offers an excellent entry point for individuals looking to build a career in financial services offering hands-on experience in due diligence processes client lifecycle management and product support.
Responsibilities:
- Collect verify and allocate required documentation for credit applications file reviews and KYB cases.
- Perform customer due diligence (CDD) checks and escalate any red flags or suspicious activity in line with internal procedures and AML regulations.
- Liaise with Compliance; MLRO and Product Managers to resolve onboarding queries and document gaps.
- Assist in the setup and maintenance of customer records in core banking systems.
- Support day-to-day operational activities linked to the Companys retail deposit products including customer queries account maintenance and product servicing.
- Assist in tracking and recording product-level data for reporting and analysis (e.g. volumes costs trends).
- Contribute to process improvement and cost management under the guidance of the Operations Manager.
- Support the execution of marketing or customer communication campaigns related to retail deposits as assigned.
- Maintain accurate and organized digital and physical filing systems.
- Drafting and revision of standard operating procedures within the team.
- Ensure strict adherence to regulatory obligations internal policies and procedural guidelines.
- Participate in related internal reviews audits and projects as requested.
- Perform additional duties as assigned by the Operations Manager.
- Contribute ideas for the improvement of operational systems and processes.
Requirement:
- Minimum 1 year of experience in a similar operational role within a financial services institution is required
- Secondary Education Ordinary / Advanced level education is preferred.
- Good Communication skill and proficient level of English.
- Ability to manage time prioritise work be organised and work independently.
- Microsoft Office Proficient (Outlook Word and Excel).
- Attention to detail initiative and high standard of work.
- Handle customer information with confidentiality.
- Able to work within a diverse team and contribute to a cohesive work environment.
- Be adaptable to change and champion new processes.
- Annual Performance Bonus
- Health Insurance
- Potential Salary Increase after successful probation
Employment Type
Full Time
Key Skills
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