Senior Customer Success Manager
Senior Customer Success Manager
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Job Description
We are seeking a Customer Success Manager to lead the post-sales journey with an account-centric focus serving as the Voice of the Customer to drive product adoption maximize value and deliver strong ROI across SatSures offerings.
About SatSure:
SatSure is a deep tech decision Intelligence company that works primarily at the nexus of agriculture infrastructure and climate action creating an impact for the other millions focusing on the developing world. We want to make insights from earth observation data accessible to all.
Join us to be at the forefront of building a deep tech company in India that solves problems worldwide.
Roles and Responsibilities
Role:
CSMsserve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role you will operate as the point of contact for the post-sales journey driving adoption and growth across the breadth of SatSure products.
We work with customers to deliver value and maximize the value of their investments in SatSure products & services. In this role you will work closely with senior leaders in Business Risk & Policy Analytics IT and other technical teams.
Responsibilities
1.Account Management
- End-to-end key account ownership and relationship management for SatSures largest customers focusing not only on maintaining strong trust-based partnerships but also on driving sustained account growth and ensuring timely contract includes proactively identifying new opportunities within existing accounts by continuous engagement and strategic account planning.
- Operate as primary point of contact for multiple product lines supporting the customer journey
- Operating cross-functionally with clients end users through C-suite and internal partners across product lines.
2. Customer Impact
- Own customer planning deployment adoption account-level reviews and escalations.
- Be the Voice of Customer and advocate for the customer within SatSure
- Ensure customer achieves stated objectives via Success plans
- Provide insights to product team for improvements based on customerfeedback
- Providing ongoing training and resources to help customers understand and utilize the products features effectively.
- Drive customer advocacy through reviews testimonials references customer meetups webinars case studies etc.
- Monitor customer health metrics and proactively address any issues or concerns.
3. Partnership
- Partner with the Sales team to develop success plans assess customer health identify expansion opportunities and ensure renewals .
- Engage and coordinate customer delivery across SatSure team members including engineering and project management.
Qualifications
- Bachelors or Masters degree in Business Administration or Management orTechnology.
- 4-5 years of experience in working with clients preferably in the banking and/or agricultural sector.
Must-Have Skills:
- Exceptional ability to communicate and foster positive business relationships with customers as well as internal stakeholders.
- Exemplary written and verbal communication skills to work with large enterprise customers.
- Experience working with at least one Customer Success tools like Gainsight Totango ChurnZero or similar ones.
- Strong problem-solving and analytical skills with the ability to derive actionable insights and recommendations from data.
- Proven track record of driving customer success and retention
- Ability to work across varied customer segments.
- Good understanding of SaaS and business processes.
Good-to-Have Skills:
- Ability to translate customer needs into technical requirements for internal stakeholders.
- Has worked with large customers and across different segments in the past.
Benefits:
- Medical Health Cover for you and your family including unlimited online doctor consultations
- Access to mental health experts for you and your family
- Dedicated allowances for learning and skill development
- Comprehensive leave policy with casual leaves paid leaves marriage leaves bereavement leaves
- Twice a year appraisal
Interview Process:
- Intro call
- Interview rounds (ideally up to 3-4 rounds)
- Culture Round / HR round
Required Experience:
Manager
Employment Type
Full Time
