Resident Liaison and Project Coordinator
Resident Liaison and Project Coordinator
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Job Description
- Babergh and Mid Suffolk District Councils Great Wenham Suffolk CO7 6PS
- 30559 - 35235 per annum (pro rata for part time)
- Full Time 37 hours per week
- Fixed Term or Secondment for 24 months
Full time part time and job share opportunities will be considered.
What we are looking for
We are looking for a Resident Liaison and Project Coordinatorto join us in the Property Assets and Compliance Team within our Housing Directorate.
To be successful you will share our values commitment and motivation to make a difference for our residents clients and communities.
About the role
Reporting to the Business Services Manager you will deliver a highly effective customer-centric and innovative business support function.
You will:
- provide proactive programme and project administration support to the Project Manager for the Housing Capital Project
- provide effective support for the everyday running of programmes and projects in accordance with the project management framework
- set up undertake and manage the customer/resident liaison across multiple programmes / projects
- attend customer/resident liaison meetings either face to face or digitally to ensure a high performing customer centric service is delivered
- be responsible for ensuring complaints are responded to and areas of customer dissatisfaction addressed
- oversee programmes and project timetables including communicating with team members to maintain key milestones
- raise and process work orders/purchase orders process invoices including variation requests
About you
You will possess an NVQ 3/ONC level or equivalent knowledge gained through experience.
You will:
- have experience of assisting in project managing work projects and investment programmes
- have experience in the customer/resident liaison process in relation to setting up undertaking and managing
- be pro-active at all times with a flexible pragmatic approach to supporting and guiding staff and colleagues
- need to have a full driving licence and access to a car to conduct home visits
About us
Working together across our councils and with our partners in the public private and voluntary sectors we provide excellent services to our 190000 residents across Babergh and Mid Suffolk.
We are proud of the role we play in creating the environment economy and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns 60 conservation areas and with two National Landscapes within our districts it is little wonder that we are consistently within the top 50 places to live in the UK.
Benefits
- Great opportunities for learning and development.
- Generous leave entitlement (equivalent to 26 days a year increasing to 31 days after 5 years service plus bank holidays).
- Competitive Local Government Pension Scheme.
- Wellbeing Support Programme.
- Employee Assist Programme.
- Health Care Options.
For more information please visitourEmployee Benefits page.
Our ways of working
Work is what we do not where we go! We are committed to working in a more Hybrid way with a mix of office home and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.
We are committed to supporting equality and diversity Babergh and Mid Suffolk District Councils provide opportunity and ambition for all supporting and enabling our people to deliver the best possible service for our residents.
For more information
Please read theJob Description and Person Specification (pdf) before applying for this job opportunity.
If you wish to discuss the hybrid working approach for this role or for an informal discussion please contact Amanda Ward by either calling 0 or emailing .
Closing date: 5pm 3 July 2025.
When applying please ensure:
- that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
- your statement indicates how you meet each of the criteria in the Person Profile section of the Job Description/Person Specification.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Required Experience:
IC
Employment Type
Full-Time
