Customer Advisor
Customer Advisor
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Job Description
Customer Advisor Salary: 35hrs - 25.100 / 40hrs - 28680
This is a great job for someone that has a passion for customer service & the desire to become a true systems expert this could be the administrative role is for you!
If youre looking for a career in insurance and youre passionate about people then dont hesitate to apply!
A bit about the job:
Our friendly team consists of 16 people who are all responsible for a range of demands from effectively completing mid-term changes running training sessions on our online portal to onboarding policies. Your role will ensure members on a corporate company healthcare scheme will have a positive experience whilst becoming a subject matter expert. You will provide an effective pro-active service to all customers ensuring all policy details are updated and managed accurately within agreed service standards and will take ownership for your work whilst problem solving to investigate and resolve often complex will complete demands received from internal and external customers through a variety of channels so you must be confident to communicate with relevant stakeholders across business areas.
Our standard full-time contracts are for 35 hours per week (with options for part time working).
However we want you to have the flexibility to increase your working hours if it suits you so we also offer the option for enhanced 40-hour contract which has an enhanced salary.
Aviva operates a smart-working policy meaning that we spend approximately half of our time working in an office and this role is based in Sheffield.
Skills and experience were looking for:
- Strong knowledge in Excel essential as you will be using v-looks ups when manipulating data files received.
- A strong desire to learn and help problem solve in a fast-paced service environment.
- A true passion for doing the right thing for our customers.
- Excellent relationship management skills including internal and external stakeholder management.
- Be open minded to change & look for opportunities to streamline processes whilst supporting your colleagues to do the same.
What youll get for this role:
Our purpose - with you today for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Starting salary 25100/ 28680 depending on location skills experience and qualifications)
- Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Avivas.
- Generous pension scheme - Aviva will contribute up to 14% depending on what you put in.
- 25 days holiday plus bank holidays and you can choose to buy or sell up to 5 days
- Make your money go further - Up to 40% discount on Aviva products and other retailer discounts
- Up to 1200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you including sustainability options such as cycle to work
- Make a difference be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone:
Were inclusive and welcome everyone we want applications from people with diverse backgrounds and experiences.
Excited but not sure you tick every box Research tells us that women particularly feel this way. So regardless of gender why not apply. And if youre in a job share just apply as a pair.
We flex locations hours and working patterns to suit our customers business and you. Most of our people are smart working spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
To find out more about working at Aviva take a look here
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied please send us an email stating that you have a disclosed disability and well interview you.
Wed love it if you could submit your application online. If you require an alternative method of applying please send an email to.
Required Experience:
Unclear Seniority
Employment Type
Advisor
