Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In billions of syringes and in every second car worldwide Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality system-critical elastomer components and holds leading positions in attractive global markets such as healthcare mobility connectivity general industry and food & beverage. With over 25 production sites on four continents sales in more than 100 countries and over 8000 employees the company headquartered in Switzerland generates annual sales of more than CHF 1000 million.
Our employees are the heart of Datwyler - we treat each other with respect trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...
Company Description
Parco a Datwyler company based in Switzerland is a leading manufacturer of high-performance O-rings and custom seals. Founded in 1941 Parco was the first manufacturer to specialize in O-rings still our primary product. TST was acquired by Parco in 2017 and is a custom shop specializing in a wide variety of sealing solutions. We sell to many of the worlds leading companies and our products are used in numerous high-tech applications to drilling rigs in the North Sea.
For more information on Parco a Datwyler company please visit our website .
Duties and Responsibilities
Parco a Datwyler company is looking for a talented anddriven customer service representative to follow the below responsibilities:
- Follow contract review process and enter customer purchase orders into SAP. Capture all critical customer notes and enter into SAP orders.
- Responsible for all order management activities (e.g. order entry pricing info delivery information status updates expedites and order/schedule changes).
- Build sustainable relationships and trust with external and internal customers Sales and internal departments through open and interactive professional communication.
- Act as liaison between the organization and the customer. Provide proactive information answer questions and resolve emerging sales order problems delays and escalations.
- Respond to and follow up on RFQs. Create quotes in CRM. Create and implement follow up activities accordingly.
- Use of CRM to manage leads and accounts as assigned. Partner with KAMs on key account coverage and existing accounts.
- Work closely with cross functional depts to manage customer satisfaction levels from time of order placement through order fulfillment delivery of customer purchase orders.
- Intake and manage customer complaints and requests for material returns capturing in the complaint long as necessary.
- Under established guidelines act independently communicating policy and procedures.
- Other related duties as required.
Qualifications
- High School Diploma or GED. Bachelors degree preferred.
- 10 years of customer service experience within a manufacturing environment.
- Strong computer skills (SAP CRM customer portals Microsoft Office especially Excel - intermediate level).
- Strong interpersonal and phone skill sets.
- Must possess strong math skills including but not limited to multiplication and division of all units of measure.
- Extremely organized with exceptional attention to detail.
- Ability to manage competing priorities while maintaining a position attitude.
- Effective professional communication style both oral and written.
- Flexibility and adaptability to changing work/customer environment.
Our Offer to you
- Pay: 60k-70k per year
- Excellent compensation
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) retirement plan with a 100% matching contribution.
Datwyler Competencies
Be yourself at Datwyler
We are convinced that people make the difference. At Datwyler you will experience diversity and a wide range of career opportunities that only an international company can provide. Together we are increasing our agility accelerating digitalization and fostering sustainability. For motivated and talented employees we offer interesting development opportunities with training and assignments in a global environment. With us you can contribute with all of your creativity and all your ideas.
Required Experience:
Unclear Seniority
Employment Type
Full Time
