Enrollment Specialist Team Lead

POSITION OVERVIEW

The Enrollment Specialist Team Lead plays a vital role in creating a positive and welcoming first impression for prospective families and ensuring a seamless enrollment process. Primary responsibilities for this position include managing the volume workflow and allocation of enrollment inquiries receiving and responding to inquiries regarding enrollment providing accurate and school-specific information scheduling tours at various school locations and guiding families through the enrollment process.

This position is based in the Home Office and supports enrollment efforts across all markets where New Horizon Academy operates. The Enrollment Support Team Lead works closely with the Regional Training Director District Leaders and Regional Vice Presidents to prioritize and support enrollment in specifically identified high-priority schools. This role requires a customer service-focused mindset the ability to work autonomously strong communication skills and the flexibility to adapt in a dynamic environment.

ESSENTIAL FUNCTIONS

• Oversee all enrollment inquiries for assigned schools and markets to ensure timely and accurate correspondence with prospective families.
• Serve as a brand ambassador and deliver an outstanding experience to prospective families at the first point of contact with NHA.
• Promptly handle and manage incoming calls from prospective and current parents providing accurate information regarding enrollment at New Horizon Academys programs.
• Clearly and effectively communicate details about our infant toddler preschool pre-kindergarten and school-age programs including curriculum enrollment procedures tuition costs and availability.
• Maintain current knowledge of school enrollment status and classroom openings for each assigned priority location. Collaborate with school leadership to stay informed about program offerings availability and any changes that may affect parent inquiries.
• Manage coordinate and schedule tours for parents at appropriate New Horizon Academy locations ensuring alignment with their needs and preferences.

• Maintain high standards and train other staff to ensure accurate documentation of all inquiries and track enrollment activity using appropriate systems and tools.
• Collaborate regularly with Home Office leadership District Leaders and Regional VPs to stay aligned on enrollment strategies school priorities and updates.

• Conduct timely follow-up calls or emails with parents who have inquired about our programs to provide additional information or answer further questions.

• Display professionalism and exceptional customer service in every interaction while utilizing the big-picture perspective that cultivates a lasting relationship with prospective families.
• Demonstrate the ability to manage tasks independently while adapting to shifting priorities and maintaining regular communication with leadership.
• Embrace a flexible mindset and proactive approach when navigating changes in school openings scheduling and processes.

QUALIFICATIONS

• Associates degree in communication education or related field required.
• Previous experience in customer service sales administrative support or education-related roles preferably in an education or childcare setting.

• Excellent verbal and written communication skills with the ability to convey information clearly and empathetically.
• Proficiency in Microsoft Office Suite and prior experience with customer relationship management (CRM) software systems preferably Line Leader.

• Highly organized and able to manage multiple inquiries and follow-up tasks simultaneously.
• Ability to make decisions with a mindset of overall business and relationship impact.
• Self-starter who thrives in an autonomous role while staying connected to team objectives.
• Quick learner who can absorb school-specific information and system processes efficiently.
• Comfortable working in a fast-paced dynamic environment with shifting priorities.
• Previous experience supporting multi-location operations or cross-regional communication is a plus.

• Familiarity with early childhood education programs and an understanding of parents concerns and questions regarding childcare services are strongly preferred.

COMPENSATION and BENEFITS:

• The annual salary for this position will start at $55000.
• Bonus potential:Up to $1000/year (paid out quarterly)
• Company sponsored medical dental vision life and disability insurance.
• 401(K) plans with company match.
• Paid time off
• Mileage Reimbursement
• Best-in-Class Employee Assistance Program (EAP)
• Generous childcare discounts at any New Horizon Academy and Kinderberry Hill locations across the U.S.

Required Experience:

Unclear Seniority