Computer Lab Customer Service Support

Title: Computer Lab Customer Service Support
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: College of Fine Arts Instructional Technology

Job Summary

Primary responsibility is student support and customer service in the Creative Commons computer lab in the Wonsook Kim College of Fine Arts.
Be visible in the lab and available to customers requiring technical assistance.
Respond to questions from customers; assist students faculty and staff with technology incidents and requests.
Learn fundamental operations of commonly used software hardware and other equipment.
Follow standard lab operating procedures; accurately log and track all incidents and requests.
Accurately assign manage track update student faculty and staff checkout equipment.
Become familiar with available support resources; stay up-to-date on campus technology changes or incidents.
Become familiar with CFA technology policies services and staff.
Elevate incidents to appropriate CFA technology support staff as necessary.
Maintain reasonable discipline and decorum in the computer lab environment.
Other duties as assigned by the CFA IT technology support staff as appropriate.

Additional Information

Student employees are eligible to participate in the Universitys 403(b) Plan. More information can be foundhere.

Pay Rate

$15/hour

Required Qualifications

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
Ability to provide technical support with a professional demeanor; previous customer service experience strongly desired.
Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it.
Ability to handle constantly changing flow of traffic; remain productive during slow times be able to multitask effectively during busy times exercise patience and professionalism during stressful situations.
Creativity; ability to think around problems and come up with creative solutions is helpful.
Printing in the lab space is a core service; ability to manage complex printing setups and design concerns.
Ability to work responsibly with or without direct supervision.
Working knowledge of common operating systems (Windows MacOS and iOS) and software applications.

Preferred Qualifications

Strong customer service skills
Experience or interest in any of the following:
Adobe Creative Suite
Microsoft Office 365
MacOS Ventura and Sonoma
Microsoft Windows 10 and Windows 11
Printing (both oversize and standard)
Scanning

Work Hours

Depends on class schedule and availability. Lab hours are Monday - Thursday 8am - 9pm; Friday 8am - 2pm; Saturday Closed; Sunday 12pm - 3pm

Functional Expectations

Must be able to complete with or without reasonable accommodations:

-Effectively communicate on a daily basis.

Proposed Starting Date

August 11 2025

Required Applicant Documents

Resume & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Contact Information for Applicants

Seth Engeman

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986 Public Law 99-603 requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at Failure to comply with this law will result in cancellation of your appointment.

Illinois State University as your employer is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages withholding and employment taxes is accurate. For this reason every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system please call Human Resources at .