About the Role:

Grade Level (for internal use):

The Role: Sales Support Principal

The Team: Sales Operations is a dynamic and highly collaborative team responsible for enabling and managing sales fulfillment processes in an exciting environment. As a Sales Support Principal youll harness your expertise in Salesforce and TCRM systems management to cultivate a profound understanding of sales operations practices. Your insights into sales ops processes will empower you to deliver a comprehensive suite of support services tailored to a single Mobility sales team. In this role youll be at the forefront of enabling seamless sales fulfillment making a significant impact on our teams performance and contributing to our exciting journey towards excellence!

The Impact: Join our dynamic sales operations team and become an integral part of our success story as a Sales Support Principal Sales Coordinator! In this thrilling role youll empower our sales teams by driving seamless contract generation and streamlining renewal processes. Youll be the go-to expert in utilizing Salesforce TCRM and SAP ensuring our operations run like a well-oiled machine. With your expertise across multiple business lines youll provide essential support that fuels our sales initiatives and propels our growth. Get ready to make a significant impact and elevate our sales support to new heights! Providing a full range of support services to a signal dedicated Mobility sales team through problem solving gathering and analyzing business requirements as an SME on Salesforce TCRM and SAP processes and other needed business areas (i.e. AR/Finance) as necessary.

Whats in it for you:

• Experience high transparency while collaborating closely with a dedicated global sales team and various functional groups product delivery order management and finance at all levels.
• Enhance your business acumen and deepen your understanding of Sales Operations within the Mobility sector positioning yourself as a key contributor to the teams success.

Responsibilities:

• Provide expert support and coordination throughout the sales and renewal processes for a dedicated Sales team.
• Submit work requests (WRFs) on behalf of the Sales team to ensure efficient operations.
• Assist in the preparation and distribution of client legal agreements proposals purchase orders and other essential business correspondence as needed.
• Manage the processing of signed and executed renewal contracts in Salesforce collaborating closely with order management contract management and sales operations.
• Handle product or service cancellations by creating cancellation forms and routing them to the Order Management Help Desk for prompt processing.
• Research and resolve product delivery and invoicing issues on behalf of the customer or account manager clearly communicating resolutions to the appropriate Sales team member Sales Manager or client contact.
• Update Bill To/Ship To information on renewal opportunity records as required.
• Collaborate with sales on outstanding orders that are pending information or purchase orders to facilitate processing and ensure timely revenue recognition.
• Provide training and support to sales and sales support teams on new releases as well as onboarding assistance for new colleagues in sales and sales support.
• Employ advanced problem-solving skills to identify and implement resolutions for complex order challenges.

Basic Qualifications:

• Preferred experience in Sales Operations though not mandatory.
• A bachelors degree is preferred or equivalent professional experience.
• Proficient in all MS Office applications with a strong working knowledge.
• Advanced Excel skills including expertise in Pivot tables and the creation of customized spreadsheets.
• Ability to take initiative and make informed decisions independently.
• Strong analytical and problem-solving skills with the capacity to manage competing priorities effectively.
• Highly organized with exceptional task prioritization abilities.
• Outstanding written and verbal communication skills.
• Demonstrated experience in providing support to multiple colleagues.
• Familiarity with Salesforce.
• Experience with SharePoint is a plus.

Preferred Qualifications:

• Knowledge of Tableau Salesforce Microsoft PowerBI or other data visualization tools is a plus.
• Exceptional communication skills both oral and written are essential.
• Strong organizational abilities with a knack for structuring thoughts and ideas effectively.
• Professional interaction skills to engage positively with sales colleagues and other departments (i.e. Order Management AR Finance etc).
• Capability to work independently with minimal supervision while managing multiple tasks efficiently.
• Dependable and able to thrive under pressure.
• Collaborative mindset with the ability to contribute effectively in a team environment.
• Meticulous attention to detail is a must.

Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $67387-$85000. Final base salary for this role will be based on the individuals geographic location as well as experience level skill set training licenses and certifications. In addition to base compensation this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees please click here.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About S&P Global Mobility

At S&P Global Mobility we provide invaluable insights derived from unmatched automotive data enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses reach the right consumers and shape the future of mobility. We open the door to automotive innovation revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information visit In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information imagination people technologythe right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Were constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

At S&P Global we focus on Powering Global Markets. Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.