Account Manager

About the team

At Roku we like to say that there are no bystanders and that is as true in the advertising team as it is in any other facet of the company. We work together to ensure our clients understand this new world of advertising that they are making the best possible decisions to support their own goals and drive advertiser interest and engagement across the board. The Client Services team is responsible for managing and growing Rokus partnerships with Advertisers and ultimately enabling our clients to reach their business objectives.

About the role

The Account Manager role is a strategic partner to Rokus Clients and the Roku Ad Sales team. This position plays a key role in ensuring end-to-end success for advertising partners from pre-sale to post-sale via ownership over campaign success and execution. This individual is integral in maintaining and growing key partnerships while upselling and maximizing revenue for Rokus advertising business. This individual will have a passion for building strong customer relationships and collaborating closely with internal Ad Support departments. This position requires strong communication skills and a high-level of attention to detail while working in a fast-paced sales environment.

As an Account Manageryou will work to support the Ad Sales team and adopt a consultative approach to supporting Rokus Ad Sales clients. Account Managers at Roku are involved in each step of the campaign lifecycle from pitch pre-sale launch execution optimization post-sale campaign readouts billing and client engagement. The role is directly responsible for campaign execution performance and Roku ROI.

For Illinois Only - The estimated annual salary for this position is between $117000 and $143000 annually.

Compensation packages are based on factors unique to each candidate including but not limited to skill set certifications and specific geographical location.
This role is eligible for health insurance equity awards life insurance disability benefits parental leave wellness benefits and paid time off.

What youll be doing

• Serve as the lead day-to-day point of contact for Rokus clients (top-tier advertisers and agencies)
• Be an expert on Rokus unique ad products with support from Measurement Analytics and Product teams to provide the best value to our clients to achieve their advertising goals
• Experience in managing and growing accounts. Inclusive of forging a strong relationship with clients understanding their objectives and recommending best strategies to proactively drive renewals and upsell opportunities for all current clients
• Ability to craft persuasive narratives with data driven storytelling to engage and upsell clients to drive incremental revenue
• Experience with supporting Account Executives on client meetings and comfortable with presenting insights data and campaign metrics during meetings and/or QBRs
• Collaborate with Account Executives to review and respond to RFPs (Request for Proposals) for your assigned accounts
• Uphold Rokus Best Practices and Ad Guidelines on creative builds. Serve as the liaison between the client Rokus Sponsorships and Design team and Ad Operation teams to streamline creative builds from start to finish
• Responsible for ensuring campaigns launches are seamless and on time. Regular and constant communication with clients and internal teams to confirm campaign setup and activation
• Frequent monitoring and reporting of campaigns to ensure they are performing and pacing toward client KPIs. Provide status updates and reporting to key stakeholders (AEs and clients)
• Exceptional troubleshooting analytical and problem-solving skills along with a strong ability to collaborate cross-functionally with Ad Operations and other business operations teams on campaign activations and optimizations
• Support the Finance team to ensure campaigns are properly invoiced each month and work with clients to receive timely payments
• Well organized and detailed-oriented individual with the ability to prioritize multitask and meet deadlines
• Ability to work across variety of media types including Direct IO PG and PMP campaigns

Were excited if you have

• 3-5 years of consultative experience in account management/client services at an ad tech company or media planning at an agency
• Experience in video and display advertising with a premium publisher ad network data vendor or agency
• Hands on experience in Programmatic video executions workflows and troubleshooting
• Understanding of PMPs how to set them up and optimize to maximize revenue
• Experience working with DSPs SSPs ad exchanges ad servers or any other optimization platform
• Strong passion for collaboration creative brainstorming and proactive client engagement
• Analytical project management data-driven deadline-drive and process-oriented personality
• Reporting intelligence with Salesforce Excel Looker PowerPoint and Tableau
• Knowledge of verification vendors (DoubleVerify Integral Ad Science Nielsen etc.)
• Knowledge of 3rd party measurement partners (Nielsen Foursquare etc.)
• Strong persuasive communication skills both verbal and written
• Self-starter comfortable working in fast-paced growing environment
• Bachelors degree or equivalent

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