Customer Care Specialist
Customer Care Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Title: Customer Service Representative
Location: Onsite in CT
Pay Rate:$19.36 per hour
Schedule: Monday Friday 8:30 AM 5:00 PM (No weekends!)
Employment Type: Full-Time
Start Date: Insert Start Date
Overview:
Join our team as a Customer Service Representative where youll be the first point of contact for customers needing assistance with program information account inquiries and password resets for an online consumer portal. Were looking for enthusiastic service-minded professionals who enjoy problem-solving and delivering top-notch customer support.
Key Responsibilities:
- Serve as the initial contact for inquiries from current and potential beneficiaries.
- Provide one-on-one telephone support to consumers and providers.
- Assist users with password resets and online access issues.
- Accurately document all customer interactions and forward calls when needed.
- Deliver clear accurate information aligned with program requirements.
- Track and log calls identify trends and suggest customer service improvements.
- Handle complaints according to company policies.
- Meet and exceed performance metrics including call quality and response times.
What Youll Need:
- Must be 18 years of age or older.
- High School Diploma or equivalent and at least 6 months of call center experience
ORAssociate degree (or higher) without call center experience. - Ability to pass a typing test (minimum 30 WPM).
- Successful completion of a customer service assessment.
- Ability to pass a background check and drug screening.
Ideal Candidates Have:
- Strong customer service and communication skills.
- Excellent attendance and dependability.
- Effective problem-solving abilities.
- Ability to multitask and navigate multiple computer systems.
- Patience and empathy when assisting frustrated callers.
- Interest in using technology to support customer needs.
- Ability to work full-time in a structured high-volume call environment.
What We Offer:
- Full-time employment with paid training
- MondayFriday schedule with weekends off
- Opportunities for career advancement
- Supportive and inclusive work environment
- Full benefits package
Ready to make a difference Apply today and join a team where your voice and your skills matter.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
