Customer Success Manager - Application Success
Customer Success Manager - Application Success
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Clever is on a mission to connect every student worldwide to a world of learning. With our identity platform for education we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators we provide secure seamless access to digital learning tools that empower students everywhere. Clever a Kahoot! Company is headquartered in San Francisco CA but our impact extends far beyond. Learn more about us at.
A DAY IN THE LIFE:
Clever is looking for a Customer Success Manager to drive adoption and retention ofour products with our enterprise application customers. You will manage relationships with a wide variety of EdTech organizations and application partners. You will be responsible for rapidly growing adoption and use of Clevers products and creating customer champions. You will partner closely with Product Sales Marketing Partner Engineering and other Customer Success Organization teams to drive growth engagement and advocacy.
The ideal candidate will be passionate about building and maintaining relationships withkey decision makers in organizations ensuring exceptional service for our applicationpartners. This role reports to the Manager of Application Success.
Drive Upsell and Adoption of Clever Products
- Maintain an enterprise book of business and be responsible for renewing and upselling accounts.
- Sell the value manage and rapidly grow customer adoption among application partners.
- Ensure a great customer experience for customers across all product features and set vision and goals with Clever champions.
Delight and Retain Existing Customers
- Partner with the District Success Marketing and Sales teams in retaining and growing existing enterprise app customers.
- Align our services with customer needs and priorities.
- Build and strengthen executive stakeholder relationships with strategic customers.
- Perform organizational mapping for organizations and build relationships with key implementers and executive stakeholders on product integration and implementation teams.
- Identify surface and mitigate churn risks for accounts.
- Build and execute on customer success plans and account plans.
Collaborate and Build Alignment
- Work effectively with other teams including District Success Partner Engineering District Partnerships Marketing Product Support and Operations and App Partnerships.
- Capture feedback from customers and advocate within Clever on behalf of customers.
WHAT WERE LOOKING FOR:
Customer Success experience
- 3 years advanced experience in a customer-facing role with a B2B tech company managing complex accounts and executive stakeholders in customer success or account management.
- Proven track record of renewing and upselling products and deepening production adoption with customers.
- Excellent risk mitigation skills which result in customer satisfaction and retention.
- Ability to use NPS feedback to inform actionable next steps.
- Strong change manage skills and persuasive techniques to help implement change within a top tier account.
- Build and strengthen executive stakeholder relationships with strategic customers.
- Service-oriented mentality and strong customer empathy.
- Ability to navigate complex organizations to drive customer success plans.
- Ability to present to C-level executives effectively and run executive business reviews.
- Has a positive perspective and is capable of managing difficult and complex situations with calm and poise.
- Evidence of data driven decision making to enhance the customer experience.
- Ability to apply a consultative strategic approach which positively impacts the customer journey.
- Availability to travel for conferences customer visits and company events as needed.
Other Skills
- Excellent written and verbal communication skills demonstrating ability to present to diverse audiences and effectively communicate with internal and external stakeholders.
- Excellent problem-solving skills exceptional attention to detail and an openness to creative problem-solving.
- Flexibility and self-motivation in a fast paced environment.
- Detail and results oriented; skilled at both planning and hands-on execution SalesForce/CRM skills.
- Youre relationship-oriented. Youre excited to build high-touch relationships all while scaling methods across your book of business.
- Commitment to equity and belonging: Clever believes that the classrooms we serve and our companys halls should be spaces that are diverse equitable and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams include every voice and create a safe space for everyone.
CLEVER BENEFITS AND PERKS:
- A competitive salary
- Flexible Paid Time Off
- Paid Parental Leave
- Top-notch healthcare vision and dental coverage for you and your family
- Best-in-class mental healthcare service that supports employees mental and emotional wellness
- A generous personal development yearly budget which can be used for courses conferences trainings books and more
- A comprehensive Learning & Development program that enables employees to enhance their skills knowledge and functional expertise
- Annual company and team events to connect with fun bright coworkers
SALARY TRANSPARENCY:
The range of our base salary cash compensation for this role for candidates living in the United States besides NYC and San Francisco CA is between$90900 - $112500. For candidates living in NYC and San Francisco CA is between $100000 - $123800. All final offers are determined using multiple factors including experience and level of expertise. This position also offers a 20% bonus incentive.
Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam please email
If you are a resident of Colorado please note you have the right to redact your age-related information like age birth date or dates of schooling.
Required Experience:
Manager
Employment Type
Full Time
