Incident Management and Service Continuity Technical Specialist
Incident Management and Service Continuity Technical Specialist
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Job Description
Incident Management and Service Continuity Technical Specialist
Department - Technology Resilience and Cyber Department (TRC)
Division - Supervision Policy and Competition (SPC)
Salary - National (Edinburgh and Leeds) ranging from 72100 to 117100 and London 79300 to 128800 pro rata (salary offered will be based on skills and experience)
About the FCA
The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.
We are excited to offer an opportunity for a skilled professional to provide technical and strategic expertise in shaping the FCAs approach to operational incident response and service continuity within regulated firms. This role will build on recent developments and policies contributing to future strategies within the Technology Resilience and Cyber Department (TRC). We lead the FCAs work on minimising the impact of operational disruptions to consumers firms and markets. TRC provides subject matter expertise and specialist support to supervisors and firms in improving the financial services industrys operational resilience and ensuring that harm is minimised when operational incidents do occur. The role will require thought leadership collaboration and a forward-thinking approach to ensure that firms enhance operational resilience and adapt to evolving regulatory expectations.
What will you be doing
Act as the FCAs lead expert on operational incident response and business continuity in regulated firms shaping best practices and future developments in the field
Support colleagues within the FCA to minimise the impact of operational disruptions in financial services.
Provide specialist expertise and thought leadership on incident management and business continuity ensuring firms systems remain resilient against cyber threats and disruptions
Influence the FCAs and industrys operational resilience strategies contributing to effective incident response firm assessments and leading a significant policy project
Oversee and drive policy improvements in incident reporting enhancing regulatory processes to reduce administrative burden improve data quality and strengthen incident response
Lead a service line within TRC driving new initiatives on business continuity and incident response and collaborating with internal and external stakeholders
Engage with key regulatory bodies including the Bank of England PRA HM Treasury and the National Cyber Security Centre to align efforts on financial services resilience
What you will get from the role
Offer specialist input on operational incident response within regulated firms and across the sector particularly for complex and disruptive events
Provide guidance to colleagues including supervisors and FCA senior management while demonstrating a recognised level of expertise in the subject matter
Support TRC firm leads in assessing business continuity arrangements offering evidence-based evaluations and recommendations for improvement
Participate in periodic on-call responsibilities to manage incidents outside of standard business hours
Lead strategic initiatives across the department ensuring a cohesive approach that connects technology risks with broader business impacts on consumers and financial markets
Provide expert technical oversight and quality assurance for team outputs while mentoring and developing colleagues
Which skills are required
We are a Disability Confident Employer; therefore disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process (to learn more about the Disability Confident Scheme Click Here).
Minimum
Experience in business continuity and incident management ideally within the financial sector with an industry-recognized qualification (e.g. ITIL V3 or V4 CBCI CBCP ISO BCM CCIM) or appropriate equivalent work experience
Prior experience providing strategic insights on complex projects effectively engaging senior stakeholders to shape incident management approaches
Experience in high-level written communication with a track record of drafting executive reports regulatory papers and strategic communications
Essential
Extensive experience in cyber and technology risk management covering areas such as technology governance risk assessment change management incident handling disaster recovery business continuity outsourcing and data governance
Solid understanding of financial markets with expertise in identifying key technology risks and developing effective management strategies
Strategic awareness of global regulatory frameworks for technology and cyber risk as well as operational resilience
Ability to remain composed under pressure analysing incidents swiftly with high attention to detail
Strong verbal communication skills including clear and effective presentations to internal and external audiences
Proven interpersonal and influencing skills with confidence credibility and the ability to engage effectively with diverse stakeholders including senior executives within organizations and regulatory bodies
Experience in project management including planning risk mitigation issue resolution and budget oversight
Commitment to high-quality work standards with a proactive approach to problem-solving and constructive challenge
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know 50% of our Executive Committee were the first in their family to attend university.
Benefits of working at the FCA
28 days holiday per year plus bank holidays
Private healthcare with Bupa
A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age up to 12% a month once you reach age 35)
Life assurance of eight times your basic salary
Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time staggered hours and job cant promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
This role is graded as: Technical Specialist - Regulatory
SC Clearance is required for this role (SC Guidance)- you will hold or will be required to obtain Security Clearance (SC) level vetting
When submitting your application please tailor your CV to highlight how you meet the minimum and essential requirements above
Timeline:
Advert Closing Date:Wednesday 25th June 2025 (Midnight)
CV Review/Shortlist: 2nd-4th July 2025
Interview & Case Study Assessment: w/c 7th July 2025
2nd Stage Interview: w/c 14th July 2025
Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.
Got a question
If you are interested in learning more about the role please contactSteve Christopher on
Applications must be submitted through our online portal. Applications sent via email will not be accepted
Required Experience:
Unclear Seniority
Employment Type
Full-Time
