Customer Service Advisor
Customer Service Advisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Base Location:Belfast (Hybrid working pattern with a mix of office and remote working)
Salary: 24580 performance-related bonus a range of benefits to support your finances wellbeing and family.
Working Pattern: Permanent Full Time Flexible First options available
The role
At SSE Airtricity our customers and our employees are our priority and were currently recruiting for enthusiastic Customer Service Advisors in our gas business to join our growing team. Our contact centre is open from 08:30 18:00 Monday to Thursday and 08:30 16:30 on a Friday so theres no weekend work at all!
Our blended model of working at home and in the office provides our colleagues with the flexibility and support they require to succeed in this role. When in the office youll be in a vibrant working atmosphere and our modern offices are in a city centre location close to shops restaurants and a public transport hub.
You will
- Answer general enquiry calls from our customers who will have a diverse range of questions and needs.
- Follow communication procedures guidelines and policies.
- Meet personal and customer service team targets and contact centre KPIs.
- Be the voice of SSE Airtricity and an ambassador for our brand.
- Work on multiple systems at once in a fast-paced environment to deliver quality results.
You have
- A passion for excellent customer service.
- Effective communication skills including written and verbal.
- The ability to work towards set targets in a regulated environment.
- A confident resilient and articulate nature.
- The ability to navigate multiple systems simultaneously.
About SSE
SSE has a bold ambition to be a leading energy company in a net zero world. Were investing around 10 million a day in homegrown energy to help power a cleaner more secure future. Our investment will see us build the worlds largest offshore wind farm and transform the grid to deliver greener electricity to millions.
We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and were a partner to customers and stakeholders as they seek ways to respond to the climate crisis.
Flexible benefits to fit your life
Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay and paternity leave.
Work with an equal opportunity employer
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on /to discuss how we can support you.
Were dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply
Start your online application using the Apply Now box on this page. We only accept applications made online. Well be in touch after the closing date to let you know if well be taking your application further.
Required Experience:
Unclear Seniority
Employment Type
Advisor
