Guest Relations Manager

Hospitality Starts Here Build Your Future with Cairn Group

Are you ready to grow your career in hospitality At Cairn Group we believe work should be rewarding exciting and full of opportunities to learn and develop. Whether youre creating unforgettable guest experiences or supporting your team youll be part of a friendly supportive environment where your contributions are valued. With the opportunity to learn develop and be recognised Cairn a place where you can build a career youre proud of.

About the Role...

From the moment a guest steps into one of our hotels your warm welcome sets the tone for a genuinely memorable stay. As Guest Relations Manager youll lead the guest services team during your shift creating a welcoming seamless and standout experience.

Youll be the go-to person for our guests ensuring everything from check-in to check-out runs smoothly. With oversight of the front-of-house and support across departments youll also act as Duty Manager assisting with guest enquiries and resolving any issues swiftly and professionally.

Key Responsibilities Include:

• Leading and supporting the guest services team on shift
• Delivering exceptional customer service and resolving challenges promptly
• Acting as Duty Manager across various departments
• Handling guest feedback with empathy and professionalism
• Contributing to smooth day-to-day hotel operations

About You

• Proven leadership experience and a passion for team development
• Strong interpersonal and customer relations skills
• Calm flexible and solution-focused under pressure
• Excellent communication across various platforms
• Detail-oriented with great time management for yourself and others
• Confident in resolving complaints and enhancing the guest journey

Why Join Us

At Cairn Group we pride ourselves on delivering unforgettable experiences not just for our guests but for our team too. With supportive leadership a collaborative environment and a chance to make a visible impact every day this is your opportunity to lead with passion and purpose.

Ready to step into a role where your leadership shines and your passion for hospitality makes a difference Apply today and become a key part of our guest journey!

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition ownership management investment and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving guest-focused properties.

At Cairn Group our values - Respect Integrity Sustainability and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests act with integrity and invest in our people to build a sustainable future - for our business our communities and the planet. Every day we work to deliver excellence going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live access funds when needed and get expert financial tipsall in real-time

• Stay Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels bars and restaurants
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs
• Retail Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping cinemas trips and fun days out
• Rise with Us: From apprenticeships to leadership programs our development team is here to help you grow and reach your career goals
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life
• Long-Service Awards: Celebrate key milestones with us starting from just one year of serviceplus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: Were committed to your wellbeing. Access our confidential Employee Assistance Programme anytime anywhere.
• Pension Scheme: Plan for your future with our pension plan designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives exciting challenges and surprise perks throughout the year!
• Bereavement Leave When life gets tough we ensure you have the time and support you need to be with your loved ones.

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