Technical Support Engineer
Technical Support Engineer
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
- Infrastructure Management
- Ensure the availability scalability and redundancy of all physical and virtual infrastructure across multiple environments.
- Plan purchase configure and maintain infrastructure components including servers storage and virtualization platforms (VMware Hyper-V).
- Manage cloud and hybrid infrastructure (Azure AWS Google Cloud) including migration optimization and cost control.
- Systems Operations
- Oversee configuration provisioning and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.
- Implement and maintain best-in-class security controls patching processes and compliance practices.
- Lead automation efforts to improve efficiency using scripting and orchestration tools (e.g. PowerShell Bash Ansible).
- Networking & Telephony
- Manage and monitor the performance and capacity of all network infrastructure including LAN WAN firewalls and VPN.
- Oversee corporate telephony systems (e.g. Zoom Phone MS Teams VoIP platforms) ensuring high availability and integration.
- Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.
- Operational Excellence
- Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.
- Ensure all applicable system licenses support contracts and renewals are properly tracked and managed.
- Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.
- Support and Escalation
- Provide support for high-priority or escalated issues including coordination with vendors and internal stakeholders.
- Participate in an on-call rotation and provide after-hours support when necessary.
- Engage with clients and stakeholders to ensure engineering support aligns with business needs.
- Pre-Sales & RFP Participation
- Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.
- Participate in the review and development of responses to RFPs ensuring proposed solutions are technically sound scalable and align with company capabilities.
- Contribute diagrams solution narratives and infrastructure strategies to proposals and presentations.
- Team Leadership & Oversight
- Lead and mentor a multidisciplinary team covering Windows Unix/Linux networking telephony and virtual hosting platforms.
- Provide technical guidance set team priorities and ensure timely delivery of infrastructure initiatives and SLAs.
- Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.
- Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.
Required Experience:
Senior IC
Employment Type
Full-Time
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