Key Accounts Executive (e-com) (HQ Mumbai)
Key Accounts Executive (e-com) (HQ Mumbai)
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Job Description
Position Overview:
Inventory Management
Oversee inventory levels and ensure accurate stock information.
Manage replenishment processes to prevent stock outs or overstocking.
Order Fulfillment
Coordinate order processing packaging and shipping.
Ensure timely and accurate delivery to customers.
Address customer inquiries and resolve issues promptly.
Maintain a positive customer experience throughout the online shopping journey.
Co-ordinate with concern to maintain and optimize the e-commerce website
Ensure a seamless user-friendly experience with smooth navigation.
Distribution/Supplies/Logistics
Co-orination with distribution team / sales team for proper shipping methods rates and delivery options.
Optimize cost-effectiveness while ensuring customer satisfaction and timely supplies.
Monitor sales performance and identify trends.
Use data insights to optimize operations and improve efficiency.
Continuously evaluate and enhance e-commerce operations.
Streamline workflows reduce costs and improve customer satisfaction.
Work closely with sales distribution operations plant quality marketing and customer service teams.
Ensure seamless operations and alignment with business goals.
Implement and manage e-commerce platforms software and tools.
Automate processes to enhance efficiency.
Manage budgets related to inventory shipping and marketing.
Prepare regular reports on e-commerce performance.
Track key metrics such as sales inventory and customer service performance.
e-Commerce, operations, supply chain management
Education
MBA - Marketing
Employment Type
Full Time
Company Industry
Consumer Goods Rental / Food Production / Wholesale Alcoholic Beverages
