Front Office Executive
Front Office Executive
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1-3years
12000 - 12000
1 Vacancy
Job Description
Job Summary:
We are seeking a warm presentable and customer-focused Front Office Executive to manage the reception area at our spa. The ideal candidate will be the first point of contact for clients ensuring a welcoming and professional experience while efficiently handling bookings inquiries and administrative duties.
Key Responsibilities:
Greet clients warmly and assist them with check-in/check-out procedures
Manage appointment bookings and rescheduling using spa software or manual registers
Answer incoming calls emails and WhatsApp inquiries regarding services pricing and availability
Maintain a clean and organized front desk and reception area
Coordinate with therapists and service providers to ensure smooth client flow
Handle billing payments and daily cash reconciliation
Maintain client records and support loyalty or membership program tracking
Promote spa services offers and packages to walk-in and returning clients
Ensure client satisfaction and promptly resolve any concerns or complaints
Maintain discretion and confidentiality of client information
Essential Qualifications:
Minimum: Any Bachelors Degree or Diploma
Fluency in English and Tamil (Hindi is a plus)
Basic computer knowledge and familiarity with appointment booking software or Excel
Skills Required:
Excellent communication and interpersonal skills
Strong customer service orientation
Well-groomed and professional appearance
Time management and multitasking abilities
Positive attitude and team spirit
Ability to remain calm and composed under pressure
Education
Any Graduate
Employment Type
Full Time
