Customer Service Supervisor
Customer Service Supervisor
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Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Join our Lysaght business in our Cardiff team as a full-time permanent Customer Service Supervisor. Made in Australia since 1921 Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes to large commercial and industrial projects.
In this rewarding and challenging role you will be supporting a high-performing Customer Service team with a focus on conflict resolution delivering exceptional customer service cross-department collaboration to provide and enhance service delivery and coordination of team priorities. You will service a variety of customers including fixers distributors resellers builders homeowners and specifiers.
As a self-motivated leader reporting to the Branch Manager you will enjoy the diversity and scope of the role gaining a deep understanding of our products and processes with exposure to various teams and projects company wide. With vast and continuously evolving learning opportunities you will be provided with the training and support required to champion the product range and offering.
What Will You Do
Working within a collaborative supportive and driven team environment youll manage and coordinate the daily workflow and priorities of the Customer Service team. You will also:
- navigate and resolve complex customer enquiries and escalations effectively efficiently and safely
- foster a positive work culture by supervising and motivating the Customer Service team providing clear objectives guidance and feedback to ensure smooth operations
- collaborate with other teams including Sales Logistics and Operations to seamlessly meet customer demands in line with business resources and objectives
- proactively create sales opportunities prepare and follow up customer quotes and support the efforts of our Sales teams and branches across Australia
- provide internal support and regular feedback to our Sales teams with customer and competitor information
- accurately work to prevent customer and order escalations whilst proactively seeking ways to enhance the customer experience
More About You
As a Customer Service professional dedicated to providing an exceptional customer experience both internally and externally you will bring:
- excellent communication and interpersonal skills with the ability to effectively motivate and lead a team
- proven ability to communicate negotiate and resolve issues effectively and efficiently
- problem-solving skills with the ability to deal with ambiguity in resolving complex issues
- analytical skills with the ability to quickly learn new and custom IT systems
- high attention to detail and ability to complete multiple tasks simultaneously
- a commitment to the safety and well-being of yourself and others
Why BlueScope
As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:
- Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
- Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.
Its an exciting time in our history as together we work towards Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future.
Come and discover us at us creating strength for the future.
Applications close Thursday 26 June 2025.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
