Customer Service Representative
Customer Service Representative
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Job Description
Compensation: $60000 Commission
Position Overview:
The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers suppliers and internal teams the CSR ensures that shipments are tracked documented and delivered according to service expectations.
This position requires someone who is highly organized detail-oriented and thrives in a fast-paced environment. Strong communication and problem-solving skills are essential as is a proactive approach to managing exceptions and customer needs.
Key Responsibilities:
- Serve as the main point of contact for day-to-day communication with carriers and suppliers.
- Schedule pickups and track shipments to ensure on-time delivery and service performance.
- Monitor transportation milestones and proactively resolve delays exceptions or service issues.
- Coordinate with drivers shippers and receivers to ensure freight is loaded properly and in compliance with customer-specific requirements.
- Collaborate with accounting to resolve billing discrepancies and respond to client and carrier invoice inquiries.
- Utilize Transportation Management System (TMS) and internal rating tools to manage operational tasks efficiently.
- Work closely with the Account Manager to implement solutions for escalated or non-standard situations.
- Assist in launching new customer accounts ensuring both client and internal requirements are met.
- Support preparation and delivery of customer performance reports (daily weekly monthly).
- Address delivery issues promptly and follow standard claims procedures to ensure timely resolution.
- Collaborate with dispatch compliance and billing teams to maintain smooth workflow and communication.
- Perform other administrative and operational duties as required.
- Support afterhours coverage as needed for urgent updates and load issues outside regular business hours.
Qualifications :
Required Skills:
- Excellent communication skills (verbal and written).
- High attention to detail with the ability to manage multiple time-sensitive tasks.
- Strong customer service orientation and conflict resolution skills.
- Ability to work independently with sound judgment under pressure.
- Proficiency in Microsoft Office (Excel Outlook Word).
Preferred Experience:
- 13 years of experience in logistics transportation or supply chain preferred
- Experience using a TMS platform
- Bilingual candidates (Spanish preferred) are strongly encouraged to apply.
Additional Details:
- Compensation: Base salary of $60000 CAD plus commission structure based on account performance.
- Work Schedule: Full-time. Occasional afterhours availability required during peak periods or for time-sensitive shipments.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
