Field Service Technician

Remote Must Reside Within 2 Hours of a Major Airport in the Northeast Midwest or South
Full-Time Travel Required

Are you a skilled problem-solver with a passion for technical support and customer service Were looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers.

What Youll Do:

Provide technical and sales support to customers.
Evaluate customer claims for warranty disposition.
Schedule and coordinate customer visits and project work to optimize travel efficiency.
Assist Engineering and Manufacturing teams with design recommendations and new equipment inspections.

Who Were Looking For:

A self-motivated technician with strong troubleshooting skills.
Excellent customer service and communication abilities.
Ability to travel as needed while working remotely up to 80%
Resides within two hours of a major airport in the Northeast (Boston Connecticut Pennsylvania Albany Buffalo Binghamton Cortland area) the South (Atlanta Raleigh larger cities in the Carolinas) or the Midwest (major metro areas with airport access).

Essential Functions/Responsibilities

• Respond promptly to customer and vendor inquiries assess urgency and provide clear resolutions.

• Provide remote and onsite technical support including system commissioning training troubleshooting and repair supervision.

• Read and interpret technical manuals blueprints and drawings accurately.

• Inspect and test machinery to ensure compliance with safety regulations.

• Verify part dimensions for conformance to specifications.

• Prepare detailed procedures and operational recommendations.

• Investigate warranty claims and determine failure causes.

• Provide detailed reports on technical issues maintenance needs and resolutions.

• Identify cost-saving and efficiency improvement opportunities.

• Support continuous improvement in design manufacturing and customer service.

• Train end-users on equipment installation operation and maintenance.

• Assist the Global Sales Team with troubleshooting and repair recommendations.

• Maintain compliance with ISO quality standards and participate in process improvements.

• Support installation commissioning and maintenance of Pyrotek equipment as needed.

Qualifications :

Education/Experience

• A minimum of five (5) years of hands-on Mechanical or Electrical experience with manufacturing equipment ideally in the aluminum or primary metals industry.
• Experience working with industrial fuel fired equipment/engineered systems preferred.

Knowledge/Skills/Abilities

• Experience: 5 years of hands-on mechanical or electrical experience with manufacturing equipment preferably in the aluminum or primary metals industry. Experience with industrial fuel-fired equipment is a plus.

• Technical Skills: Strong troubleshooting and repair abilities knowledge of raw materials production processes and precision technical drawings.

• People & Communication Skills: Ability to collaborate effectively communicate clearly and build trust with diverse teams. Strong written and verbal communication.

• Computer Skills: Proficiency in Microsoft Office Visio and CAD software.

• Business Skills: Strong judgment problem-solving and organizational skills. Ability to work independently and manage confidential information.

• Travel Requirements: Up to 80% domestic and international travel. Must have or be able to obtain a valid drivers license and U.S. passport.

• Professional Growth: Commitment to continuous learning and development.

Physical/Sensory Requirements
The following physical activities described here are representative of those required by a Team Member to perform the essential functions of this position. Reasonable accommodation if feasible will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit and stand for long periods-of-time bend and reach use stairs lift up to 25 pounds occasionally and communicate effectively in English by telephone in person and in writing. Effectively use a personal computer office equipment and telephone.  

Working Environment
Generally work within an office and/or manufacturing environment with regular exposure to noise heat and/or cold conditions where company-provided Personal Protective Equipment (PPE) such as safety footwear eyewear respirators etc. are required.  Fire-resistant PPE will be required when working with molten metal.

Additional Information :

The minimum and maximum salary range for this full-time position is $70000 - $90000 benefits.   

Our salary ranges are determined by role level and location.  Within the range individual pay is determined by work location and additional factors including but not limited to job-related skills experience and relevant education and/or training.  Please note that the compensation details listed in this posted role reflect the base salary only and do not include bonus or benefits. 

For a full job description click HERE. 

For a full benefit summary click HERE.

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other non-merit based factors.

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