Store Director - London Oxford Street West (40 hours)
Store Director - London Oxford Street West (40 hours)
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Job Description
Reporting directly to the Area Manager the Store Director role at our new Oxford Street West Mind Oasis store offers the chance to lead a groundbreaking retail concept that merges science-backed treatments with immersive design. Set to open this October the store will showcase an exclusive product range and serve as a sanctuary for busy shoppers to pause breathe and reconnect in their everyday lives.
As Store Director you will lead inspire and motivate your team to deliver exceptional customer satisfaction and meet ambitious sales targets. Collaborating closely with the Area Manager you will implement tailored local business strategies consistently exceed KPIs and ensure seamless day-to-day operations. Your role requires strong leadership excellent communication and a customer-focused mindset alongside expertise in driving performance excellence operational efficiency and adapting to a dynamic market.
Key responsibilities include establishing daily objectives and developing monthly strategies to meet productivity goals overseeing flawless store administration financial management and ensuring compliance with relevant regulations. You will take charge of managing inventory creating attractive product displays and fostering a welcoming environment for every customer. With robust problem-solving skills and adaptability you will address unexpected challenges swiftly resolve customer concerns and encourage a collaborative team culture. By celebrating team successes and building genuine connections you will drive the long-term success of the store while setting a new standard in retail leadership.
Purpose:
- Responsible for day-to-day management of the store performance operations team and customer experience.
Business Impact:
- Lead coach and train the store team and together drive the recurring commercial cycles ensuring optimal preparation and implementation of the commercial calendars and excellent store operations.
Interaction:
- Reports to the Area Manager
- Manager and coach for Assistant Shop Managers and store employees.
- Contact with local HR department with regards to people management topics
- Contact with local retail coordination department with regards to store operations
Creativity:
- Take ownership in defining opportunities and action plans in consultation with the Head of Retail to increase store performance and people engagement
- Be a role model and coach inspiring the store team to continuously improve service levels and product knowledge
Result Areas:
A. Your Store
- With a strong focus on the customer and always looking to improving customer experience
- By showing commitment to store targets and results and taking ownership in defining in consultation with the Area Manager actions to stimulate sales KPI performance and brand awareness
- Through development of a monthly personnel plan aligned to productivity targets ensuring optimal staffing plan (the right quantity of personnel for the right quality of service)
- By starting every day translating targets into simple but challenging daily focus points and objectives for the team members
- By coaching the team in executing the selling ceremony and delivering the ultimate customer experience
- By ensuring monthly store kick-off meetings are 100% implemented and commercial calender is fully understood by all team members
B. Your Team
- By being a role model acting as a true ambassador of our brand values and FOAM behaviors
- By attracting and retaining a divers and talented shop team that live the Rituals values and FOAM behaviors and helping other Store Managers in doing the same
- By creating a learning environment in which constructive feedback giving and receiving is the norm and by giving meaningful feedback to team members to continuously develop and help them grow
- By organizing team meetings encouraging people to talk about both successes and failures
- By having regular 1 to 1 meetings with team members to make a true connection and build trust
C. Your Rituals
- By making sure every team member understands and implements the Rituals principles (e.g. styling guidelines FOAM behaviors) processes (e.g. shop rituals) and way of working (e.g. selling ceremony)
- Through execution of a correct and complete shop administration (cash register control personnel absence team set-up time & attendance stock health & safety in store maintenance of store).
- By performing and controling stock adjustments managing stock levels and defining actions on how to optimize
- By always ensuring a clean store and organized back-office
Qualifications :
High on energy low on ego and with a little bit of humour!
Your unique ability to motivate your team and achieve goals in customer satisfaction and sales makes you exceptional. As Store Director you bring knowledge inspiration and a focus on performance.
Additionally you have:
- Prior relevant experience as Store Director Senior Store Manager or General Manager within retail luxury or hospitality.
- Experience in HR Policies procedures recruitment and all elements of people management (e.g. communication motivation coaching connection and inspiration)
- Experience in sharing knowledge to drive behavioural change and develop others.
- Decision making and problem-solving skills.
- Strong leadership and team management
- Customer centric approach
- Operational efficiancy
- Knowledge and passion of the wellbeing or lifestyle/beauty industry
- Marketing brand and community engagement
- Strong financial acumen with data led decision making
- Intermediate vocational education or equivalent
- At least 5 years of relevant leadership experience within retail or hospitality industry.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
