Retail Supervisor (Regent Street)
Retail Supervisor (Regent Street)
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Job Description
The role of Retail Supervisor at Vuori is to lead the retail sales team by example forging connections with customers while communicating Vuoris brand values through insightful product knowledge and a happy optimistic outlook. Also encouraging the team on how to maintain Vuoris standards in retail sales and customer experiences. The Supervisor is a key part of the store leadership team and as such supervises the retail floor and takes initiative delegates work and is a go to person while also being a top seller! Under the direction of the Floor Lead the Supervisor position assists in maintaining and driving the sales team in hitting KPIs.
Create an unforgettable customer experience
- Works with the sales team to ensure each customer receives the best experience possible.
- Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
- Prepare the fitting rooms find sizes and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
- Forge lasting relationships with customers by engaging with them about product details new product and replenishment and invite them to upcoming events.
- Be knowledgeable on whats new and whats selling well and shares with both the customer and team.
Be the business
- Leads the team on the day to day operations of the sales floor when the Floor Lead is not in.
- Motivates the sales team and achieves sales goals in a team-based commission environment.
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
- Leads the team in the completion of projects while keeping the focus on customer experience.
- Communicate inventory needs to support the business goal
Leadership/Ownership
- Leads the team in daily maintenance of the store including restocking product maintaining visual merchandising and cleaning.
- Utilizes the utmost responsibility attention to protocol and safety standards in closing/opening the store when required.
- Under the guidance of management encourages employees to give 100% adhere to punctuality and role responsibilities at all times.
Qualifications :
- Available morning and/or evening 5 days/week available at least 1 weekend day.
- Must be a leader in punctuality and attendance adhering to scheduled shifts.
- Ability to develop relationships with customers and colleagues.
- A customer service expert creates experiences and develops relationships with customers embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Ability to quickly learn new procedures and processes.
- Strong organizational skills and follow through skills.
- Excellent communication and interpersonal skills.
- High level of ownership accountability and initiative.
- Eager to develop new skills and responsive to feedback.
Additional Information :
Pay Range: 26k and Team Pooled Commission Scheme
Benefits:
- Paid Time Off
- Employee Discount
- Pension Scheme
- Paid for Wellness scheme
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
