Patient Ambassador
Patient Ambassador
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Job Description
Union: Non - Union
Number of vacancies: 1
Site: All Sites
Department: Altum Health
Location: Toronto General Hospital
Reports to: Manager Operations
Hours: 37.5 hours per week.
Shifts: Monday to Friday
Status: Permanent Full-Time
UHN Altum Health
Altum Health is a clinical program of UHN Canadas premier academic research hospital with over 300 employees across several sites (Toronto Cambridge Barrie Hamilton Oakville Ajax Mississauga Vaughan Brampton Oshawa and Scarborough). We offer a full continuum of prevention rehabilitation and health care services to third party payors and individuals including the Workplace Safety and Insurance Board (WSIB) employers and insurers.
At Altum Health we believe in providing The Right Care. Always. by offering client-centered services that address the physical psychosocial and behavioral issues related to injury or illness. We actively participate in outcomes data collection analysis and reporting continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers while giving back to the public health system.
Position Summary
As a member of the Non OHIP Patient Program the PATIENT AMBASSADOR performs multiple and individual service support activities in adherence to established policies procedures guidelines schedules and formats. The Patient Ambassador is responsible for the patient flow through a program for self-pay and/or third party payers
Duties
- Performing customer service responsibilities payment and collection responsibilities account receivable reconciliation activities clerical support services and assisting with patient coordination.
- Consults with and engages appropriate staff members physicians policies and others to help facilitate the course of a patients journey.
- Develops and maintains fundamental strong relationships with clinical teams external partners and other stakeholders by consulting problem-solving cases and providing ongoing direction to self-pay and or third party payers.
Qualifications :
- Completion of a recognized post-secondary Office Administration certificate program or recognized preferred.
- At minimum a 3-year community college program in Business Administration or recognized equivalent required.
- At minimum 1 2 years of experience in a similar role.
- Previous on-the-job word processing and spreadsheet experience required
- Experience working in a Microsoft Office software environment an asset.
- Experience working in a health care environment an asset.
- Excellent interpersonal and customer service skills required.
- Good verbal and written communication skills.
- Good organizational time management and prioritization skills required.
- Ability to troubleshoot and resolve clinic/client/customer problems in a diplomatic manner required.
- General knowledge of office practices processes and procedures required.
- Knowledge of medical terminology an asset.
- Ability to deal effectively with difficult clients and conflicting situations required.
- Ability to anticipate and tune - in to customers unique needs required.
- Ability to produce high quality work in accordance with Hospital standards.
- Flexibility required to keep pace with an ever-changing environment.
- Standard First/Aid Basic Rescuer Cardio-Pulmonary Resuscitation (C.P.R.) certification an asset.
Additional Information :
Why join UHN
In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)
Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.
Vaccines are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
UHN is a respectful caring and inclusive workplace. We are committed to championing accessibility diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known in advance. Any information received related to an accommodation will be addressed confidentially.
University Health Network thanks all applicants however only those selected for an interview will be contacted.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
