Food & Beverage Service Associate (New Restaurant)

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks pre during and after meal service.
• Remembers guests preferences to extends personalised service.
• Takes guests Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Anticipates guests needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished wiped and spotless.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all products served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• At the end of the shift delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests requests and personalises any interaction with the guest.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash pantry and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion Trust Sustainable Performance Spirit of Conquest Innovation and Respect.
• Performs any other duties and responsibilities that may be assigned. 

Qualifications :

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field or minimum of 6 months hands on experience in food service position similar operations style.
• Retail or guest interaction experience.
• Food and/or beverage knowledge (personal interest/professional).

Competencies

• Interpersonal skills communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation clean/tidy.
• Comes across as enthusiastic energetic.
• Can work as part of a team.
• Guest and people oriented.
• Creative and open-minded.
• Flexible and adaptable to different working locations.

Additional Information :

About the Restaurant

Chef Andr Chiang is an award-winning chef storyteller mentor and game changer in the culinary arts realm who will be bringing his remarkable culinary vision to Raffles Hotel Singapore. Chef Andr has received numerous accolades across his illustrious career including Asias Best Chef and industry recognition for his artistic culinary vision. Aimed at being a social and convivial space where guests are fully immersed in the dining experience the new signature restaurant will present Chef Andr Chiangs culinary philosophy and gastronomic mastery within the magnificent setting of the hotels new signature restaurant housed in the elegant neo-Renaissance Main Building.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Remote Work :

No

Employment Type :

Full-time