Sr. Business Systems Analyst – Source to Pay

About Digital Technology:

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

Summary: The world of technology is changing faster than ever before and customers expect seamless digital experiences. As a Sr. Business Systems Analyst at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.

While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to successfully navigate cross-functional business stakeholders end users designers architects & engineers to execute change in a product mindset.

What you get to do in this role:

• Facilitate requirements gatheringand process mapping gap analysis (as isfunctionality versus to befunctionality)
• Participate in end-to-end activitiesrelated to implementation planningincluding project management issuemanagement communication andchangemanagement
• Help personalize and humanize thecustomer experience while at thesame time accomplishing futurebusinessscalability
• Document the customer journeyand identify ways to improve existingcustomer pain points based onprocess optimization technologychange management or communication
• Help uncomplicate the workenvironment of tomorrow byforecasting scalable solutions andwhen they need to be ready to bedelivered to positivelyinfluence the customerjourney.
• Work closely with cross-functional teams including development UX design quality assurance and operations to ensure successful product delivery.
• Foster effective communication and collaboration among team members.
• Work based on Agile digitalexecution and communicate acrossmultiple cross teams to ensuresuccessful projectdelivery
• Translate your recommendations to seniorleadership to gain agreement affectchange and influence long termdigitalstrategies
• Help create customersolutions to affectorganizational transformational in theface of a digital-first newlandscape
• Customer Feedback and Iteration:
  • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
  • Iterate on product features and enhancements to address stakeholders needs and pain points.
• Participate in User Acceptancetesting and recommendimprovements.
• Build proofs-of-concept (POC)forpotential new solutionsandtechnologies by working with product management and engineering teams.

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 5 years of experience as a BusinessAnalyst with verifiableexperience working directly withcustomers to improve theirexperiences
• 2 years of Ariba Admin experience
• Passion for technology and new ideasto improve the way people work usingour products and the possibilities thatcome from building excellentcustomerexperiences
• Assesses complex issues from multiple angles in order to get the complete picture evaluates the potential consequences and implications of different options identifies the underlying issues and root causes of problems and incorporates new information and concepts when solving problems.
• Exceptional problem-solving and analytical skills and a proven process of data-validated hypothesis-driven experiment-tested decisions; ability to tackle problems proactively and autonomously
• Experience business processoptimization and scalability with CXplatforms /solutions
• Ability to tell our digital transformationstory to our top customers world-wide
• Ability to determine thebest investments for thefuture
• Experience analyzing businesssituations and working within a groupenvironment to provide efficient softwaresolutions
• Experienced in preparing as-is processdocumentation to-be processdocumentation and performingdetailed gapanalysis
• Deep curiosity about customer needs along with building customer relationships and delivering high value solutions. 
• Experience completing multiplecomplex technical projects
• Enjoyment working in acollaborativeenvironment

FD21

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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