Bilingual Contact Center Specialist
Bilingual Contact Center Specialist
Posted on :
12-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
$ 45000 - 50000
Vacancy
1 Vacancy
Posted on :
12-06-2025
Job Description
The work we do has an impact on millions of lives and you can be a part of it.
Wehelp protect our customers against lifes ofwhere you work within thecompany youll behelping provide protection and peace of mind when our customers need it most.
We are seeking aBilingual Customer Experience Advocateto join our dynamic Employee Benefits Division call center. In this role you will be the first point of contact for customers with inquiries related toDisability Benefits Law (DBL)andPaid Family Leave (PFL).
You will play a critical role in enhancing the customer experience by providing timely empathetic and knowledgeable support. This position requires strong communication skills a problem-solving mindset and the ability to work collaboratively across business functions.
This position operates during the departments business hours:Monday through Friday 9:00 AM 7:00 PM ET. Work schedules are assigned based on business needs and team members must be available to work any shift within these hours.
The role will beginon-site at our New York officelocated at1225 Franklin Avenue Garden City. Upon successful completion of training and meeting performance expectations there is potential to transition to ahybrid schedule(2 days in-office 3 days remote).
Key Responsibilities:
- Deliver outstanding customer service to internal and external clients.
- Handle incoming calls regarding DBL and PFL with professionalism and empathy.
- Use active listening and effective questioning to identify customer needs.
- Investigate issues and propose appropriate solutions ensuring follow-through.
- Strive for one-call resolution while managing calls efficiently.
- Accurately document all customer interactions.
- Communicate claim statuses clearly and effectively.
- Refer complex issues to Leads or Supervisors as needed.
- Process customer emails and maintain service standards.
- Meet or exceed individual and team performance goals.
Required Skills & Abilities:
- Fluent in both English and Spanish (verbal and written).
- Exceptional customer service and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Excellent verbal and written communication.
- Ability to empathize and remain calm under pressure.
- Proficiency in Microsoft Office Suite (Word Excel Outlook).
Education and Experience:
- High School Diploma or equivalent required.
- Associates or Bachelors degree in Business Administration Finance or a related field is preferred.
- 2 years of customer facing work experience required.
- 1 years contact center experience preferred.
$45000 - $50000 a year
Protectives targeted salary range for this position is $45000 to $50000. Actual salaries may vary depending on factors including but not limited to job location skills and experience. The range listed is just one component of Protectives total compensation package for employees.
This position also offers additional incentive opportunitiesthrough an annual incentive based on individual and Company performance.
#ind123
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health dental and vision insurance we support emotional wellbeing through mental health benefits and an employee assistance balance is important and Protective offers a variety of paid time away benefits (e.g. paid time off paid parental leave short-term disability and a cultural observance day).The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts a pension plan and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards Protectives platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Companys benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability please email. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting retaining and growing an inclusive workforce.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
