Event Sales and Services Coordinator
Event Sales and Services Coordinator
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Job Description
At Fairmont Hotels & Resorts all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as an Event Sales and Services Coordinator where the engaging and anticipative service you provide in-person and over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.
Summary of Responsibilities
Reporting to the Director of Event Sales & Services your responsibilities will include but are not limited to:
Provide administrative support to Event Sales & Services team in creating proposals processing contracts and billing responding to sales leads and function space inquiries
Field sales inquiries from prospective business via phone email sales booking sites
Plan and execute daily weekly and monthly tasks and reports
Organize hotel site tours to showcase the Fairmont Olympic Hotel
Assist with Wedding and Social Event courtesy blocks quote rates and assist with requests
Liaise closely with the Event Sales Event Services and Sales Managers to ensure all information is collected in a timely manner and ensure all information is correct for all events and conferences
Assist guests regarding hotel facilities in an informative and helpful way maintaining knowledge of all hotel services and hours of operation
Track and record bookings accurately and efficiently
Assist with planning all internal event orders
Prioritize numerous projects and tasks daily while working out of multiple inboxes
Develop creative attractive menu presentations for potential clients
Keep all supplies up to date and ordered
Consistently offer professional friendly and engaging service
Respond to internal requests email requests and telephone requests in a timely manner (within 24 hours)
Support and encourage effective working relationships within the team and supporting departments
Handle special projects in addition to daily tasks
Follow department policies procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications :
- Experience: Prior customer service experience with a genuine passion for hospitality required. Experience as a Front Desk Agent Event Coordinator or in Reservations is preferred.
- Technical Skills: Knowledge of Property Management Systems and Passkey preferred; proficiency in Microsoft Windows applications (especially Excel) required.
- Typing Ability: Must be able to type a minimum of 25 words per minute.
- Organizational Skills: Strong organizational and time-management skills with the ability to prioritize tasks.
- Problem Solving: Excellent attention to detail and problem-solving abilities.
- Communication Skills: Excellent verbal and written communication skills.
- Adaptability: Ability to work well under pressure in a fast-paced environment managing multiple tasks.
- Teamwork and Independence: Ability to work both independently and as part of a team.
- Guest Service Focus: Ability to remain calm courteous and focused on guest needs at all times.
- Reliability: Highly responsible and reliable.
- US Work Authorization required
Physical Aspects of Position (include but are not limited to):
- Frequent sitting throughout shift
- Occasional kneeling pushing pulling lifting walking and standing
- Occasional climbing of stairs ladders and ramps
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
