Dispute Analyst, Project Management
Dispute Analyst, Project Management
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Essential Functions
Global Disputes SME for any New Initiatives and Projects (e.g. Dispute Management Platform - ServiceNow) provide in-depth knowledge and expertise relevant to the projects subject area.
Work closely with Project lead/s assist in gathering defining and validating business and technical requirements. Ensure project deliverables align with industry standards and best practices.
Act as a back-up for the project lead participating in meetings communications obtaining approvals and/or decision points.
Review and validate project outputs and documentation for accuracy and completeness support testing activities.
Proactively identify risks issues and opportunities for process improvement and develop effective mitigation strategies to keep projects on track.
Work closely with cross-functional teams including product technology risks and compliance and other key stakeholders to ensure seamless project execution and alignment with business goals.
Maintain comprehensive project documentation including plans status reports and post-project evaluations to facilitate transparency and continuous improvement.
Facilitate or participate in change management forum/meetings (if needed)
Stay current with industry and client trends and maintain a strong knowledge of Visa international Operating Regulations and Regulation E/Z with regard to dispute processing.
Identify and analyze processing problem with customer impacts communicates ongoing situation status to processing teams
Potential domestic and international travel may be required
Work in a matrixed environment
Work off business hours as required
Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers reach with hands and arms and bend or lift up to 25 pounds.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law
Qualifications :
Basic Qualifications
- 5 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)
Preferred Qualifications
- Requires a minimum of 5 years experience working in a merchant acquiring card issuing or back-office banking environment and a minimum of 4 years of experience in a dispute resolution management or loss recovery role
- Comprehensive knowledge of Visas International Operating Regulations
- Comprehensive knowledge of US Federal Regulations E and Z
- Exceptional organizational and time-management abilities to handle multiple projects simultaneously.
- Prior experience in project management or a strong interest in developing project management skills.
- Must be a self-starter with proven abilities in organizational conceptual and logical problem solving
- Proven ability to service and support a range of internal and external customers while maintaining client/stakeholder confidentiality often in parallel and within a shifting set of priorities
- A proven track record for making sound decisions based on available information managing both short and long-term goals and achieving high quality operational results
- Ability to make independent decisions guided by department policies and procedures
- Customer focus with proven ability to establish productive working relationships
- Ability to set priorities and manage customer expectations and work both as part of a team and independently
- Exceptional verbal written and interpersonal skills are required
- Exceptional knowledge of Microsoft Office (e.g. Excel Word PowerPoint etc.)
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
