Package Concierge - Seattle, WA
Package Concierge - Seattle, WA
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Job Description
Full-Time in Seattle WA - $22.00 - $24.00 / hr
About Sentral
Sentral is a network of communities redefining the way people live. Sentrals mission is to be the leading residential hospitality operator through superior performance enhanced experience and a network of connected communities. We take the convenience connection and comfort of home to new heights-we call it Home. Our one-of-a-kind communities offer unrivaled locations innovative tech-enabled services and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the worlds best cities: Atlanta Austin Chicago Denver Los Angeles Miami Nashville Oakland Philadelphia Pittsburgh Portland San Francisco San Jose Santa Monica Scottsdale and Seattle with more coming soon.
Our core values reflect our commitment to our employees as we are service first in our actions value thinking like an owner and continuously strive to make one another better. We strongly believe in continuous personal improvement career growth and diversity in our workforce. With ongoing learning & development offerings leadership coaching and mentorship programs we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.
Position Overview and Responsibilities
At Sentral we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude a growth mindset and an entrepreneurial drive. Successful candidates will be proactive solution-oriented and have strong ownership of their work. The Package Concierge is essential to supporting our growing need for increased mail and package support at the property level. This role provides five-star guest service by communicating with residents and guests on all of their mail and package needs. This includes but is not limited to preparing outgoing mail and packages receiving storing and organizing all incoming mail and packages communicating with residents about their mail and packages and delivering packages directly to residents and guests.
This is an in-person position located in downtown Seattle WA. The shift schedule is Saturday-Wednesday from 10am-6:30pm.
What Youll Do:
Prepare outgoing mail and packages
Receive store and organize all incoming mail and package
Communicate with residents about their mail and packages and delivering packages directly to residents and guests
Prepare shipping documents
Distribute mail and packages
Receive process and verify incoming and outgoing mail/package
Maintain records of incoming and outgoing mail/packages
Perform other related duties and assignments as needed and assigned
Skills and Experience
High School diploma or equivalent preferred
Experience in Hospitality preferred (hotels and resorts private luxury clubs travel management etc.)
Strong customer service track record that demonstrates an ability to make people feel cared for and supported even under stressful circumstances
Exceptional interpersonal and self-awareness skills including active listening skills
Proficient with communication technology and quick learner of new software
Excellent written and verbal communication skills
Demonstrated enthusiasm for creating inclusive and respectful workplaces
Unquestioned integrity with the ability to manage confidential information and sensitive situations with the highest level of discretion and judgment
Strong attention to detail and excellent organizational skills
Strong customer service skills
Ability to work with a team
Ability to lift up to 50 lbs and stand for the duration of a shift
Ability to work a flexible schedule including evenings and weekends
Sentral Benefits
Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical dental vision and other benefit options) to our team members and their families.
Time Off: Sentral fosters a flexible work lifestyle by offering paid time off paid holidays & volunteer hours to all full-time team members.
Matching 401K: To help you reach your savings goals we offer a 401(k) plan with a match.
Career Development: We offer extensive learning and development opportunities to support growth.
The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role:
Stand for the duration of an 8-hour shift
Move body in repetitive motions for extended periods of time
Work in a space that includes indoor and outdoor spaces with and without covering
Move throughout the property as needed
Transport boxes and equipment weighing up to 50 pounds
Communicate with other persons in the building
Observe details in surrounding areas and on a screen
Employment Type
Hourly
