Senior Product Manager - Guest Experience
Senior Product Manager - Guest Experience
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Job Description
Were looking for a Product Manager to join the Guest Experience tribe at Mews focused on Guest Profiles & is a critical part of the Mews platform that helps hotels understand who their guests are personalise service at scale and build long-term loyalty. Youll work on the tools that power guest recognition lifetime value insights loyalty integrations and AI-powered personalisation features.
Were looking for someone who blends strategic thinking with strong execution and whos excited by the idea of creating hospitality experiences that feel personal efficient and delightful.
Who are you
- Empathetic: You care deeply about the people using your productwhether its a hotel receptionist on a night shift or a guest checking in after a long flight.
- Comfortable with complexity:You can break down messy problems work with data and navigate ambiguity to solve foundational platform challenges.
- Customer-obsessed:You constantly seek feedback ask why and know how to translate insights into meaningful value.
- Data-informed:Youre comfortable working with both structured and unstructured data to make smart product decisions.
- Collaborative:You bring engineers designers and stakeholders together to deliver great outcomes.
- Experienced in B2B2C or end-user-focused SaaS:You understand how to create value for both business customers and the end users they serve.
- Enterprise-savvy:Youre confident working directly with large hotel chains and aligning roadmaps with our Strategic Accounts and Distribution product teams.
Your mission should you choose to accept it:
- Own the Guest Profile & Loyalty domain at Mewsfrom vision to delivery to adoption.
- Build features that help hotels deliver more personalised guest experiences including guest recognition loyalty integrations and AI-powered insights.
- Partner with engineering design analytics and marketing to bring your roadmap to life.
- Drive continuous discovery and translate customer and business needs into clear actionable priorities.
- Track adoption collect feedback and iterate based on performance and outcomes.
- Collaborate with go-to-market teams to ensure successful launches and customer enablement.
- Represent the voice of the customer across the product strategy for the Guest Experience platform.
- Work closely with our Strategic Accounts and Distribution teams to support global hotel chains and enterprise-level initiatives.
Youll be a great fit if you bring a few of the below with you:
- 4 years of experience in product management at a SaaS or tech company
- A passion for user experience and personalisationespecially where data and empathy intersect
- Experience with data-rich products loyalty programs or customer data platforms (a plus)
- Strong written and verbal communication skills
- Experience working with agile teams where product design and engineering are partners
- Comfort with modern product management tools (e.g. Jira Figma Miro)
- Experience working with enterprise customers and managing cross-functional stakeholder alignment
- Bonus: experience in hospitality or hospitality technology
Required Experience:
Senior IC
Employment Type
Full Time
