Intake Consultant

Status:Regular Full-Time
Number of Positions:2
Work Location:Hybrid Vancouver B.C. (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (BCCNM) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses nurse practitioners registered midwives registered nurses andregistered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent ethical and meets the standards that society views as acceptable.

As western Canadas largest health profession regulator we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNMs commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada BCCNM has the opportunity to influence the health professionals we regulate as well as the broader health-care system to break the cycle of racism and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist and to support the health professionals we regulate to do the same.

What we offer you

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team you can expect to be working in a collaborative team-based environment and treated in a respectful and professional manner.

The expected starting base salary for this position is $121764 $127853 annually depending on a variety of factors including qualifications and experience. Once hired you will progress through a wider salary range over time as you continue to develop job knowledge skills and competencies for the role.

In addition to base salary the college offers a generous vacation and extended benefits package. As an employee you receive 100% employer-paid health and dental benefits. And we contribute to B.C.s Municipal Pension Plan to help you secure your retirement your career with us you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver but youll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What youll be doing

Reporting to the Director Intake & Monitoring and working as an integral member of the Intake and Triage Team the Intake Consultant plays a key role in the early stages of the complaints process. This includes supporting complainants and potential complainants conducting preliminary reviews and investigations of complaints involving clinical and competency issues clarifying allegations assessing the sufficiency of complaints identifying risk mitigation strategies and facilitating early resolution where appropriate.

This position is part of BCCNMs ongoing efforts to strengthen and modernize its regulatory processes in preparation for the upcoming Health Professions and Occupations Act (HPOA). The Intake Consultant brings clinical expertise and experience in risk management healthcare investigations or leadership and applies sound professional judgment in alignment with the Health Professions Act (HPA) Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws. The role also includes supporting Indigenous complainants in navigating the complaint process and contributing to the development of culturally safe approaches to early resolution.

Key responsibilities include:

1. Leads the intake-level investigation of complaints involving clinical or competency concerns by gathering and analyzing relevant information assessing risk and determining whether the matter should proceed to formal investigation under the authority of the Registrar and where applicable the Inquiry Committee.
2. In consultation with the Director Intake & Monitoring develops and implements processes to streamline the Intake function of the Inquiry Discipline and Monitoring (IDM) department supporting the effective flow of complainants and potential complainants through the complaint process.
3. Liaises with employers to provide guidance and information about their duty to report the complaint process and assists them in making clear and effective complaints particularly in cases including serious clinical competency issues.
4. Liaises with complainants or potential complainants in a supportive and helpful manner to ensure they understand the role of the College and its jurisdiction the purpose of the complaint process and if necessary manages expectations by explaining potential outcomes in neutral and realistic terms.
5. Supports the navigation of the system for Indigenous complainants and assists with the review and planning of a culturally safe alternative dispute resolution program.
6. Creates and implements a referral guide that will direct potential complainants with concerns that fall outside the jurisdiction of the BCCNM to the appropriate complaints body or other appropriate forum.
7. Participates in Intake and Triage team meetings to ensure alignment in assessment and management of complaints.
8. Prepares reports for the Inquiry Committee and the Registrar/CEO to support decision-making related to the review disposition or next steps in complaint matters.
9. Communicates with health authorities law enforcement and other government agencies as required in the intake and investigation process.
10. Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing Indigenous-specific racism in BCs health care system.

Your education & skills

• Masters in nursing or social work required or a masters degree in healthcare or a related field with additional education and experience in counselling conflict resolution paralegal studies conflict analysis and management mediation alternative dispute resolution (ADR) or investigative practices.
• Five to seven years of progressively responsible experience in clinical nursing practice social work profession-focused regulatory environments or investigative roles.
• Direct experience working in a risk management investigations or management roles in healthcare and/or in ADR settings in a healthcare environment. Knowledge of trauma-informed investigative practices an asset.
• Demonstrated understanding of diversity inclusion and cultural safety and humility as they apply to investigations regulatory complaints resolution process and healthcare.
• Specific direct experience working with Indigenous populations investigating and resolving complaints within the health care system is highly preferred.
• Ability to accurately interpret legislation bylaws and policy supported by strong critical thinking and analytical skills.
• Excellent oral and written communication skills required to ensure clear communication with registrants healthcare agencies and employers and the public.
• Excellent interpersonal skills and conflict management skills are essential. The ability to work with individuals to minimize confrontation and to focus on problem solving in order to achieve mutually satisfactory resolution to issues is required.
• Demonstrated ability to work collaboratively with various levels of internal teams and external partners.
• Working level knowledge and experience using current versions of MS Office MS CRM Dynamics and MS SharePoint.
• Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals precedent policy and legislation.
• Experience in drafting institutional policy and developing programs policies and procedures.
• Understanding of administrative law processes and experience in investigations and/or mediation and negotiation.
• If a midwife must hold practicing or non-practicing registration in good standing with BCCNM. If a nurse must hold practicing registration in good standing with BCCNM or be eligible for practicing registration with BCCNM.
• Knowledge of the Health Professions Act (HPA) Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts including social economic political and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commissions 94 Calls to Action (2015) the In Plain Sight Report (2020) and Reclaiming Power and Places Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity diversity inclusion and cultural humility as they apply to health care is an asset.

How to Apply

If you are interested in this position please apply online by 11:59pm on May 21 2025. This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives please visit our website atCareers at BCCNM.

Collection Notice

To apply to a job posting you need to create an online account with BCCNM. To create an online account as well apply for a job posting youll be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects your personal information for the purposes of creating your online account as well as for recruiting evaluating and selecting employees. The legal authority for collecting this information is under section 26 British Columbias Freedom of Information and Protection of Privacy Act. If you have any questions about the Collection Notice please contact .

Please note:BCCNM no longer requires staff contractors board and committee members and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with consistent with the duty of the College to serve and protect the public.