FAST Coordinator

• Company Shirts
• Paid Holidays Vacation & Sick Days
• Medical Dental & Vision Benefits
• 401(k) matching
• Parental leave
• Training & development
• Wellness resources

• This role is designed to provide operational and administrative support to the FAST Estimating Team and jointly to our network ensuring accurate timely and equitable assignment distribution communication and provide key operational opportunities to streamline the entire remote estimating process.
• Estimate Coordination: Help all FAST Team members receive and complete requests for remote estimates from our franchise network. Ensure equitable distribution rebalancing of workloads and cross-team support as required to meet service level commitments made to the customer (franchise) and carrier/TPA partners. This includes working in various platforms FAST ticketing systems and through direct email phone and other communication channels with all stakeholders.
• Communication Coordination: Provide coordination of communication between the FAST Team other PDRI team members and franchisees. Ensure proper routing of urgent and important communication related to estimate requests that may be at risk of missing service level commitments. Provide support in scheduling 1:1 calls FAST Consultations and other meetings as requested. Route incoming communication to the FAST Team as required.
• Documentation Escalation: Support the FAST Team in receiving critical information (documentation) that supports completion and submission of FAST Estimates. This may include receiving specific digital photographs testing results invoices subcontractor bid items or general information that can be conveyed through written commentary. Outbound calls and emails may be necessary as well as receipt and upload of requested documentation into the claims platforms to finalize the estimating process. This is a crucial opportunity to keep FAST Estimators focused on production while maintaining a scope-maximizing perspective.
• Team Support: Monitor active and pending FAST Estimate request volume to communicate and escalate opportunities to deliver on service level commitments. This may include coordinating within the FAST Team with other Claims Force leaders or Administrators or with others at PDRI. Provide support during Catastrophe events to rebalance workloads as well as during team member absences to ensure a proper flow of incoming requests to outbound estimates being completed.
• Quality Assurance Focus: Ensure that estimate request distribution is accurate timely and equitable. Metrics will be established to serve as a basis for performance excellence to guide and ensure all team members are driving FAST estimating growth and key quality performance indicators.
• Training and Resources: Assist in providing ongoing FAST process training and support to franchisees ensuring they have access to the latest tools resources documentation and processes necessary for success using the FAST Estimating service. Help create and update training materials related to best practices expectations and FAST process success. This includes FAST Hub content creation and updates as well as network communications.
• Documentation and Reporting: Provide support to provide key statistics and KPI updates on team performance production and other metrics.
• Communication and Problem Resolution: Act as a liaison within the FAST team within PDRI and within the greater organization to provide resources to solve problems and fill gaps in subject matter expertise capacity and other opportunities.
• Teamwork and Collaboration: Attend company or team meetings virtually as required to be informed on all things Paul Davis. Provide support to other Claims Force team members in times of lower FAST Estimating demand as cross-team support is needed.
• Distribute new FAST Estimate requests to appropriate team members rebalancing workloads as needed to drive service level commitment delivery
• Route communication within the team PDRI and the franchise network to drive a streamlined remote estimating process
• Act as liaison between all stakeholders to practice continuous improvement driving demand for the FAST Estimating Service
• Develop enhance and share training and communications on the FAST Estimating Service
• Distribute new FAST Estimate requests to appropriate team members rebalancing workloads as needed to drive service level commitment delivery
• Route communication within the team PDRI and the franchise network to drive a streamlined remote estimating process
• Act as liaison between all stakeholders to practice continuous improvement driving demand for the FAST Estimating Service
• Develop enhance and share training and communications on the FAST Estimating Service
• All other duties as assigned.

• Strong organizational and time management skills with the ability to prioritize communicate and manage the completion of multiple assignments simultaneously.
• Excellent verbal and written communication skills with a customer-service mindset
• Ability to work collaboratively with franchisees and internal teams to ensure smooth operations.
• Proficiency with project management software CRM systems and general office tools (e.g. Microsoft Office Suite)
• Computer literacy with MS Office Suite (Word Excel PowerPoint) SharePoint Adobe etc.
• Ability to learn and operate our primary operating systems (RMS Xactimate XactAnalysis Claims Connect Mobile Claims MICA Exchange Power BI and others)
• The ability to work under pressure
• Exceptional attention to detail
• Ability to conceptualize
• Ability to work independently
• Self-driven
• Ability to work with office equipment (fax scanner printer copier phone system computers)
• Maintain a high level of confidentiality
• Ability to follow our Paul Davis Values Vision Mission and 10 Serving Basics

• High school diploma or GED
• Bachelors degree or equivalent experience in business administration or related field

• Experience serving in a customer service role.
• Associates or bachelors degree in a business field
• Experience in the restoration insurance or construction industry

• Must be able to stay in a stationary position up to 100% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets office machinery etc.
• Constantly operates a computer and other office productivity machinery such as a calculator fax machine copy machine and computer printer.
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers over the phone
• Occasionally will lift up to 10lbs
• Ability to safely operate a company vehicle

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Since 1966 Paul Davis has been an industry leader in the areas of property damage mitigation reconstruction and remodeling. With more than 370 offices in our franchise network the company serves residential institutional and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time establishing a reputation for performance integrity and responsibility among customers and carriers alike. Whether property damage is caused by water fire smoke storms or other disasters we deliver on our promise to deliver excellence expertise and a customer experience that is second to none. At Paul Davis our passion for quality drives everything we do.

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

Our Mission:

To provide opportunities for great people to deliver Best in Class results