Implementation Specialist (In Office)
Implementation Specialist (In Office)
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Salary Not Disclosed
1 Vacancy
Job Description
Bizowie is seeking a full-time Pittsburgh-based Implementation Specialist to expand the operations team working on our Bizowie Cloud ERP platform.
Bizowie is a growing Pittsburgh-based provider of cloud-based Enterprise Resource Planning (ERP) solutions for mid-market manufacturers distributors and online retailers. Our solutions empower our customers to automate tedious business processes improve employee productivity and make faster business decisions through real-time insights into financial and operational activities.
Job responsibilities include:
- Develop a deep understanding of the Bizowie Cloud ERP product and customers diverse business needs and requirements
- Use initial ramp up time to prove analytical aptitude through completion of various assigned tasks
- Develop customer specific implementation scope and project timelines
- Create detailed implementation plans
- Serve as the lead contact for daily customer interactions and implementation activities
- Lead and support all aspects of customer implementations
- Determine customer requirements through consultation and business process analysis
- Implement and deploy solutions using the Bizowie Cloud ERP application
- Diagnose research and analyze customer issues and requests
- Create and help customers formulate training documentation / SOPs
- Create and deliver effective knowledge transfer (train the trainer) to department leads to allow for customers completion of end user training
- Develop track and report key implementation progress metrics
- Prioritize and escalate issues when needed for adequate support and customer next steps
- Lead data collection activities to ensure the customer has adequate time and strategy for extraction
- Coach and mentally prepare customers for a successful go live
- Develop/modify existing implementation best practices procedures and standards
- Stay current on new system releases and functionality
Qualifications:
- 2 years experience in ERP consulting
- Self-starter with the ability and willingness to learn complex products and business processes
- Not afraid to have hard conversations with customers when needed
- Disciplined approach to setting customer expectations and fostering accountability
- Exceptional critical thinking skills
- Willingness to step in and put in the effort it will take to help us reach our company goals
- Highly technically adept experienced with web applications
- Excellent verbal and written English communication
- Experience with accounting concepts manufacturing/distribution a plus
- Forward thinker who consistently works to streamline and better orchestrate process (from the customer facing and internal lens)
Location:
- Pittsburgh Strip District (onsite)
Required Experience:
Manager
Employment Type
Full-Time
