Senior Toll Systems Analyst

Arcadis is the worlds leading company delivering sustainable design engineering and consultancy solutions for natural and built assets.

We are more than 36000 people in over 70 countries dedicated toimproving quality of life. Everyone has an important role to play. With the power of many curious minds together we can solve the worlds most complex challenges and deliver more impact together.

Role description:

We are seeking a motivated and detail-oriented Mid-Level Consultant to join our team supporting projects focused on Toll Operational Back Office (OBOS) and Commercial Back Office (CBO) systems. This role involves comprehensive consulting across the entire system lifecyclefrom business rule development and system design to procurement testing implementation and ongoing operations. The ideal candidate will also bring experience or interest in dynamic pricing/congestion pricing trip building account management customer service workflows and performance reporting.

The successful candidate will work closely with public sector clients vendors and multidisciplinary teams to ensure the delivery of scalable efficient and user-focused solutions back-office systems meeting its performance compliance and operational goals.

Role accountabilities:

Back Office Business Design & Requirements Development

• Collaborate with clients to define business rules for:
  • Dynamic/congestion pricing models
  • Trip building and transaction reconciliation
  • Customer account management (e.g. prepaid/postpaid fleet accounts)
  • Customer service operations including contact center and CRM integration
  • Dispute resolution and violation enforcement workflows
• Develop process flows and user stories to guide system functionality.
• Translate operational needs into functional and non-functional system requirements.

System Design & Procurement

• Support the architecture design for scalable OBOS/CBO systems and their integration with roadside and payment systems.
• Draft procurement documents technical specifications and performance requirements for vendors.
• Assist clients with vendor selection proposal evaluation and contract negotiations.

Testing & Implementation

• Participate in or lead efforts in system testing including SIT UAT and operational readiness testing.
• Validate correct implementation of business rules pricing models and customer service workflows.
• Support defect triage resolution and system configuration validation.

Operational Oversight & Optimization

• Monitor and analyze key operational KPIs (e.g. trip accuracy account resolution rates call center metrics).
• Provide recommendations to improve system usability accuracy and operational efficiency.
• Contribute to the development of operational reports and dashboards for client oversight.
• Evaluate system performance related to pricing enforcement trip validation and billing accuracy.

Qualifications & Experience:

Education & Experience

• Bachelors degree in business Transportation Public Policy Information Systems or a related field.
• 7-10 years of experience in tolling ITS or back-office systems consulting.
• Experience with at least two phases of a systems lifecycle (e.g. design procurement implementation operations).

Technical & Business Skills

• Solid understanding of OBOS/CBO system components including:
  • Dynamic pricing/congestion pricing systems
  • Trip building and travel pattern reconstruction
  • Account management platforms and payment integration
  • Call center operations and CRM tools
  • Dispute resolution processes and violation lifecycle management
  • Reporting and analytics platforms (e.g. Tableau Power BI)
• Ability to write and validate business rules and process documentation.
• Familiarity with APIs data exchange formats (JSON XML) and system integration principles.
• Excellent written and verbal communication skills including stakeholder presentations and documentation.
• Strong analytical skills with attention to operational details.

Preferred:

• Experience working with major tolling system vendors (e.g. TransCore Quarterhill Conduent Kapsch Neology etc.)
• Prior experience with dynamic pricing algorithms or congestion management strategies.
• Understanding of relevant industry standards (e.g. ISO 18000 IAG protocols).
• Certifications such as PMP CBAP or ITIL are a plus.

* Occasional travel required (1025%) to client sites and project locations.

Why Arcadis

We can only achieve our goals when everyone is empowered to be their best. We believe everyones contribution matters. Its why we are pioneering a skills-based approach where you can harness your unique experience and expertise to carve your career path and maximize the impact we can make together.

Youll do meaningful work and no matter what role youll be helping to deliver sustainable solutions for a more prosperous planet. Make your mark on your career your colleagues your clients your life and the world around you.

Together we can create a lasting legacy.

Join Arcadis. Create a Legacy.

Our Commitment to Equality Diversity Inclusion & Belonging

We want you to be able to bring your best self to work every day which is why we take equality and inclusion seriously and hold ourselves to account for our actions. Our ambition is to be an employer of choice and provide a great place to work for all our people. We are an equal opportunity and affirmative action employer. Women minorities people with disabilities and veterans are strongly encouraged to apply. We are dedicated to a policy of non-discrimination in employment on any basis including race creed color religion national origin sex age disability marital status sexual orientation gender identity citizenship status disability veteran status or any other basis prohibited by law.

Arcadis offers benefits for full time and part time positions. These benefits include medical dental and vision EAP 401K STD LTD AD&D life insurance paid parental leave reward & recognition program and optional benefits including wellbeing benefits adoption assistance and tuition reimbursement. We offer nine paid holidays and 15 days PTO that accrue per salary range for this position is $175000 to $195000. Actual salaries will vary and are based on several factors such as experience education budget internal equity project and location.

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