Senior Support Analyst - Financial Accounting Expert (m/f/d)
Senior Support Analyst - Financial Accounting Expert (m/f/d)
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Job Description
Were looking for a Financial Accounting Expert (IC3) to join our Customer Success team. If you speak both accounting and tech fluently and have a strong understanding of financial operations in hospitalityespecially within German accounting frameworks youll feel right at home here.
Youll be the go-to person for hotel finance teams translating complex accounting needs into seamless Mews workflows. Whether its reconciliations VAT compliance or reporting youll help customers optimize how they run their books with Mews.
Your mission should you choose to accept it:
- Act as the bridge between hotel accounting teams and the Mews platform
- Guide clients through financial workflow optimization and system setup
- Provide expert support for complex accounting issues especially in:
- End-of-month and end-of-year financial reports
- Accounting ledger and payout reconciliations
- VAT and city tax compliance (particularly in Germany)
- Billing and invoice corrections
- Deliver best-in-class training and support to help clients master our tools
- Work cross-functionally with internal teams to drive product improvements
- Stay ahead of accounting trends in hospitality ensuring clients remain compliant and competitive
Youll be a great fit if you bring a few of the below with you:
- Experience in hotel accounting or finance operations (e.g. night audit)
- Solid understanding of German accounting standards and VAT frameworks
- Experience with PMS (e.g. Opera Cloudbeds Guestline) and accounting tools (e.g. DATEV Xero SAP)
- Clear communication skillsyou can explain technical topics to non-technical people
- Strong troubleshooting skills and a customer-centric mindset
- Comfort with remote-first collaboration and working across teams
- Interest in SaaS business intelligence or financial analytics in hospitality
- Fluency in German
Required Experience:
Senior IC
Employment Type
Full Time
