IT Support Specialist
IT Support Specialist
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities:
1.User Support & IT Service Desk:
Newfound Recruiting is a Canadian professional services company headquartered in Ottawa Ontario and is one of Canadas leaders in Professional Staffing and Recruiting. Currently Newfound Recruiting is servicing clients across Canada having established relationships in Ontario (Toronto and Ottawa) Alberta British Columbia Quebec and Newfoundland. By applying innovative techniques we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions. At Newfound we believe that diversity and inclusion among our teammates is critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age race colour national origin sex gender sexual orientation religion physical or mental disability or any other category protected by law. All employment at Newfound is based on personal merit qualifications experience ability and job performance. Newfound welcomes and encourages applications from people with disabilities and we will provide reasonable accommodations accessible formats and communication support upon request to persons with disabilities during the recruitment and selection process. If you require accommodation please contact our Human Resources department at
1.User Support & IT Service Desk:
- Provide support to computer users and assist with ICT systems operations and maintenance.
- Respond to IT Service Desk inquiries and take full ownership of the ticketing system.
- Monitor problem types and frequencies; recommend potential improvements.
- Provide time estimates and track/report time accurately.
- Diagnose and fix hardware/software configuration issues.
- Arrange repairs for faulty equipment.
- Help users maximize software functionality.
- Develop procedures to assist users effectively.
- Install and maintain corporate computers LAN hardware telephones and network equipment.
- Install and configure software applications and updates as needed.
- Maintain IT consumable stock and asset inventory.
- Develop and maintain in-house systems documentation.
- Educate staff on IT resource usage.
- Provide system orientations for new employees.
- Develop a thorough understanding of the organizations software procedures and personnel.
- Assist the Network and System Manager with infrastructure projects.
- Set up user accounts for network and application access.
- Implement backup and recovery procedures.
- Fulfill all duties under theOccupational Health and Safety Actand corporate OH&S policies.
- Ensure all activities comply withinformation security policies and procedures.
Newfound Recruiting is a Canadian professional services company headquartered in Ottawa Ontario and is one of Canadas leaders in Professional Staffing and Recruiting. Currently Newfound Recruiting is servicing clients across Canada having established relationships in Ontario (Toronto and Ottawa) Alberta British Columbia Quebec and Newfoundland. By applying innovative techniques we match the right candidate with the right position. Our 20 years of industry experience gives you the assurance that we will provide the right answers to your difficult questions. At Newfound we believe that diversity and inclusion among our teammates is critical to our success and we seek to recruit develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to age race colour national origin sex gender sexual orientation religion physical or mental disability or any other category protected by law. All employment at Newfound is based on personal merit qualifications experience ability and job performance. Newfound welcomes and encourages applications from people with disabilities and we will provide reasonable accommodations accessible formats and communication support upon request to persons with disabilities during the recruitment and selection process. If you require accommodation please contact our Human Resources department at
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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