Program Assistant II Part-Time - Community Activity Center

Join the Recreation & Parks team as we work to make Brooklyn Park a thriving community inspiring pride where opportunities exist for all! This position provides customer service and administrative support to the Recreation & Parks department and the Community Activity Center. This role provides general administrative and clerical support and services to Program Supervisors and theFacility Coordinator.

PLEASE NOTE: The eligible list created from this exam may be used to fill Program Assistant positions as they become available in other departments within the City.

• Answer and route phone calls and greets/directs walk-in public. Assist with potentially emergency situations from the public or co-workers.

• Perform department activities and services such as processing program registrations refunds and requisitions.

• Performa variety of routine/complex general administrative support andassistanceactivities:
  • Process daily cash check and credit card transactions
  • Assist with the scheduling and rental of facilities/fields to include banquet rooms picnic areas fields and ice
  • Assist with the supervision of facility
  • Train new employees in proper office procedures and operation of office equipment including cash register. Continually update staff with changes new procedures and programs.
  • Ensure communications and the changes are consistent for all staff who work varying schedules
  • Assign tasks/projects to employees and organize work loads to meet completion schedule
  • Pickup deliver sort and distribute mail
  • Maintain files
• Performs other duties as assigned.

Education
High school graduate or equivalent.

Experience
Two (2) years of office or administrative assistant experience.

Equivalency
An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

• Excellent attention to detail and ability to catch errors inwork.

• Skilled in organizingmultitaskingand prioritizing work in a deadline drivenenvironment.

• Skilled in using Excel Word and email software applications.

• Ability to work independently with minimal supervision/direction.
• Ability to exercise good judgment to solve problems in compliance with established policies procedures and practices.
• Ability to develop and maintain positive and professional relationships with internal and external customers.
• Ability to provide effective written and verbal communications.
• Ability tomaintainconfidentiality of sensitivematerial.
• Proven ability and demonstrated commitment to an inclusive workplace related to racial equity diversity and inclusion.
• Ability to provide a level of customer service that meets or exceeds customer expectation andsatisfaction.
• Embrace and engage in cultural shift toward Continuous Improvement.

• Two (2)-year associate degree in a related field.
• Previous experience in a recreational facility or community activity center.
• Undergraduate coursework in business administration.
• Experience working with recreation registration software programs.
• Experience providing public-facing customer service.
• Experience providing employee training in an office environment.
• Knowledge or previous experience in applying basic accounting functions
• Experience working with people from various cultural socioeconomic racial and ethnic backgrounds.
• Fluency in Spanish Hmong Russian Somali Lao or Vietnamese language(s).

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully and safely perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to fully and safely perform the essential duties.

• Core business hours are set by departments based on operational needs. Alternative schedules can be arranged but must comply with the Citys Alternative Work Arrangement policy.
• Monday through Thursday with the hours between 1:00-6:00 p.m.
• Part-time non-exempt non-union position with a work schedule of 20-24 hours per week.
• Office environment; exposure to computer screens; working closely withothersfrequent interruptions.
• Sitting or standing for prolonged periods of time; general manual dexterity; adequate hearing vision and speechrequired.
• Works with irate customers at the counter. Must have de-escalation skills and abilities.

Brooklyn Park is a thriving northwestern suburb of Minneapolis and the sixth largest city in the state with over 86000 residents and 30000 jobs. As the 6th fastest growing city in Minnesota the city has become even more vibrant because of our remarkable racial and cultural diversity. Approximately 60 percent of our residents are people of color 22 percent are foreign-born and more than a quarter speak a language other than English at home.
Our Vision Values and Goals

Department/Division: Recreation & Parks/Support Services

We welcome applications from all individuals including (but not limited to): people of all abilities persons of color Veterans LGBTQ and women. If you need these materials in an alternate format or if you have a disability-related need and need assistance with the application process please contact Human Resources at either or via e-mail at .