Internal Communications Associate

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.

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Location: New York NY (Hybrid 2x a week in office required)

What You Would Get To Do:

The Internal Communications Associatewill support our internal communications function across FIRST. This role will assist in the development and execution of the internal communications live programs and internal events plan for FIRST globally. The goal of the internal communication programs are to further employee engagement build out the companys brand and culture drive awareness and knowledge around the business and improve listening to hear back from the business.

This position will support the implementation of our communications strategy that aligns with our overall business objectives and organizational messages.

This person will report to the VP Internal Communications.

Your Contributions

• Collaborate as a member of the Internal Communications team to support the drafting design and sending of global business communications intended to enhance employee awareness around FIRST business initiatives and goals engagement priorities learning DEI and Sustainability and more.
• Support on the day-to-day management of Internal Communications team projects tasks and other initiatives.
• Coordinate the calendar of upcoming communications and live internal programs; help prioritize communications tracking progress of deliverables and escalate issues.
• Provide strategic and project planning of internal in-person and virtual events (Town Halls FIRST After Hours Wind Downs internal webcasts monthly knowledge programs such as Good Day at FIRST and Clients FIRST).
• Act as a key champion of and proponent for the company intranet (FIRST Hub) coordinating content and increasing usage searchability and efficiency.
• Collect information for and write and design monthly internal e-newsletter and weekly/monthly recaps.
• Collaborate with the People & Culture Engagement team on celebrating work milestones (anniversaries) birthdays and other celebrations.
• Collaborate with the Marketing team on various internal-to-external and external-to-internal initiatives.
• Work closely with the creative teams and external partners in the creation coordination and execution of communications graphics and other digital and video assets.
• Manage content for projects including town halls videos intranet and more.
• Administer communications inbox and respond to inbound communications.
• Build and foster relationships with various team members across the business to help develop creative innovative communications and ensure that employees are kept informed motivated and engaged
• Communicate Internal Communications team processes guidelines and deadlines clearly effectively and consistently.
• Help measure ROI success metrics and analytics of various internal communications campaigns.
• Bring enthusiasm inspiration and fresh ideas to the team; exemplify flexibility and adaptability while working with teams across multiple time zones.
• Act as an ambassador for the FIRST brand internally and displaying the companys core values (Ambition Creativity Excellence Integrity Teamwork).

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit at FIRST.

• 2-4 years of relevant work experience
• Excellent writing and clear communications
• Project management skills
• Strong attention to detail
• Ability to work both independently as well as in a team-oriented environment
• Creative and outside of the box thinking
• Some event planning and event promotion experience
• Experience with Google Suite and Microsoft Suite
• Visual Eye (designing slides banners selecting images for intranet)
• Shared inbox management experience
• Canva (nice to have)
• Simpplr or another intranet (nice to have)
• Photography (nice to have)
• Video editing (nice to have)
• Marketing automation skills - eg Hubspot Eloqua Pardot (nice to have)

At FIRST we believe that our success is driven by the passion creativity and commitment of our teams. Thats why we offer a range of benefits and perks to support your personal and professional growth:

• Medical Dental & Vision which includes the option of a high-deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace Teladoc Maven Rocket Lawyer Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $65000 to $80000. This role is also eligible for an annual discretionary bonus.

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