Strategic Customer Success Manager, Americas
Strategic Customer Success Manager, Americas
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Job Description
Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.
Why Customer Success at Dataiku
- High-Impact Work: Guide Fortune 500 executives in building AI-strategies that shape industries.
- Elite Network: Work alongside world-class data teams and build relationships with C-suite decision-makers.
- Company Building:Partner alongside GTM leadership to influence cross functional frameworks and processes
- Global Exposure: Travel the world and collaborate with top-tier data leaders across industries.
The Strategic Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory within the Americas. In this role youll proactively work with a broad set of stakeholders to illustrate the value delivered through Dataikus software and services.
Reporting directly into the Director Customer Success youll also serve as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. If youre passionate about driving customer product adoption expansion and retention this role may be a good fit for you.
How youll make an impact
- Actively serve a portfolio of assigned accounts including some of the worlds leading organizations in industries such as financial services insurance pharmaceuticals transportation manufacturing and technology.
- Gain an understanding of clients use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataikus Product and Services.
- Help clients translate the business use cases theyre trying to crack into data science solutions and work with the customers to provide value assessments around the use cases and efficiency improvements.
Provide guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked. - Implement customer engagement strategies including consistent Success Reviews user community events and customer participation in Dataiku community events to ensure customer engagement and satisfaction.
- Leverage customer health analytics to identify customer expansion opportunities and downsell and churn risks.
- Collaborate with Dataikus Sales team to ensure successful renewals and to expand customer relationships.
What youll need to be successful
- At least 10 years of prior account management customer success consulting experience preferably within enterprise software or data science.
- Strong communication presentation and listening skills
- Ability to engage with stakeholders at all levels of an organization and across various departments. This includes demonstrated success collaborating across diverse persona groups including business executives data scientists analysts and IT professionals.
- Strong knowledge of data science project lifecycle including a proven record of supporting organizations in their AI maturity curve.
- Fluency in Spanish is a bonus but not required.
- Willingness to travel up to 20%.
The final compensation package for this role will be determined during the interview process and is based on a variety of factors including but not limited to geographic location internal equity education skill set experience and training. Eligible roles may also be entitled to receive commission or other variable compensation through Dataikus incentive compensation program.
Dataiku also offers comprehensive benefits including stock options medical dental and vision plans flexible spending accounts pre-tax commuter benefits a 401k company match paid vacations and sick leave paid parental leave employer paid disability coverage and additional health and wellbeing perks and benefits. Dataiku reserves the right to amend or modify employee perks and benefits at any time.
US only national base pay ranges
$145000 - $165000 USD
What are you waiting for!
At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.Required Experience:
Manager
Employment Type
Full Time
