IT Manager
IT Manager
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Job Description
JOB SUMMARY
Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs installations maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs installations and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
OR
2-year degree from an accredited university in Business Administration Information Technology or related major; 2 years experience or related professional area.
Preferred:
System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
Places equipment orders as directed relating to personal computers telecommunications local servers/networks; processes invoices for their property/properties.
Conducts periodic inventories of applications and hardware; prepares reports as requested.
Confirms that technology assets are secured.
Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
Writes and presents proposals analyses project plans cost models etc. in written and/or oral formats.
Provides customer service to associates at dedicated property/properties.
Responds to inquiries from customers/vendors/peer group.
Provides detailed status reports as requested.
Verifying Client Technology Needs are Met
Assists in disaster recovery and business continuity as it relates to technology.
Provides technical guidance.
Escalates support for all Marriott approved technology solutions (i.e. mobility devices GPNS) and Request Center Processes.
Supports guest and associate internet access requirements.
Escalates problems as appropriate through direct supervisor CLS IT Field and/or Marriott IT resources.
Images desktops installs new software applications applies patches maps drives to appropriate server/network.
Moves/adds/changes PCs/peripherals; migrating data when necessary.
Performs routine desktop backup as scheduled or directed.
Provides end-user support.
Confirms technology security (i.e. encryption patch deployment) and technology compliance (i.e. Quarterly ID Audits MAARK1) measures are in place.
Supports unit infrastructure (servers switches router APs etc.) and engages appropriate MI IT and/or Vendor resources.
Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
Pulls through support for corporate regional and property initiatives.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
