IT Service Desk Agent
IT Service Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone email and interactive chat support for local and nationwide customers from our laboratories.
You will assist customers with troubleshooting and resolving hardware software and general network connectivity issues. This role will expose you to various tools and provide opportunities to learn high-level skills by supporting networking active directory and security applications.
This position requires a high degree of emotional intelligence empathy technical expertise and customer focus. You must be able to break down technical concepts into non-technical language and communicate them effectively to people of all IT skill levels.
The responsibilities of this position are varied on a day-to-day basis. Therefore it is important to be open-minded and be able to deal with change.
Qualifications :
Hard skills:
You should have a good command of written and spoken French and English and a basic understanding of ITIL concepts: Incident Major Incident Problem Record Knowledge Article Asset Management Change Request Service Portal etc.
You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products including MS Office: O365 SCCM Azure Exchange. Additionally you should be able to understand several local laboratory application infrastructure settings when presented with documentation. Basic knowledge of Active Directory DNS DHCP VPN and remote access Citrix thin clients VMWare or equivalent will be beneficial. You will also handle network connectivity issues TCI/IP firewalls VLAN Ethernet etc.
Soft skills:
We are looking for someone who works well with other members of the global team can represent our team effectively when working remotely and collaborates well with laboratories around the world. A forward-thinking mindset that enhances productivity efficiency and identifies process improvements will make you a strong candidate.
This role will require time management prioritization and organization skills. The idea candidate should be able to handle multiple projects clients and tasks at the same time and enjoy working in a dynamic environment.
Experience:
If you have 6 months of experience in a Help Desk/Service Desk support role or one year of call centre experience we want to hear from you.
Additional Information :
We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.
Weembracediversity!The Eurofins network of companies believes in strength and innovation through diversity being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.
Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!
Find out more in our career page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.
The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 35 years Eurofins has grown from one laboratory in Nantes France to ca. 62000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.
In 2023 Eurofins generated total revenues of EUR 6515 million and has been among the best performing stocks in Europe over the past 20 years.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
