VOR Coordinator

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

Here at Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. That is why we are listening; open to learning new things - about each other and ourselves. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

We have an exciting opportunity that has arisen fora Vehicle Off Road Administratorto join our growingOperationsTeamhere at Holman UK. For the first 6 months youll need to spend at least 5 days a week in the office before we move you over to our hybrid model of Tues-Thurs in the office whilst working from home on a Monday and Friday so please bear this in mind when applying. They will be permanent opportunities and the salary for this role will be 26000.

Key Responsibilities will include:

• Responsibility for Vehicles off Road (VOR) progression and updates
• Progress chases effectively to make sure the status of vehicles and assets is clear escalating concerns to Team Leader and / or technical colleagues as appropriate
• Take opportunities to reduce the time a vehicle or asset is off road through appropriate challenge to vendor demonstrating negotiating skills and considering options
• Identify trends and escalate network performance concerns to Vendor Management
• Enter clear concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation work progress and instructions given
• Communicate to vehicle and commercial manufacturers in regard to parts availability
• Communicate VOR updates to stakeholders and the business
• Chase customer authorisations when needed
• Requesting and organising roadside assistance for drivers when needed
• Proactive and effective diary task activity and action point management

What are we looking for

• Experience of working within a similar role
• Experience working with Epyx 1-Link is advantageous
• Experience of working within a pressurised environment with the ability to remain calm empathetic and professional in difficult situations
• Comfortable working to targets and deadlines
• Experience in the motor industry is desirable but not essential

Whats in it for you

• 25 days annual holiday entitlement ( 8 bank holidays)
• Floating Day Holiday in lieu of Birthday
• Group Personal Pension Plan
• Death in Service insurance cover
• Critical illness insurance cover
• Free parking
• Free fruit in the office
• Free massages
• Health cash plan
• Partners In Excellence rewards Partner of the Quarter Partner of the Year Bonus
• Free Breakdown cover (eligible employees service related)
• Long Service Awards Support for further education / employee development.

If this sounds like the role for you then we look forward to welcoming your application!

The need to know parts:

You must have the right to remain and work in the UK.

• You must tell us about any previous convictions or cautions including any deemed as spent. These will not necessarily exclude you from employment but they must be declared at the point of application.
• Please also be aware we do not provide sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit develop and retain the most talented people from a variety of backgrounds perspectives and skills.

Holman is a global automotive leader that serves both commercial and consumer clientsThe Holman Wayby always doing the right thing for our people our customers and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today Holman headquartered in Mount Laurel New Jersey is one of the largest family-owned automotive service organizations in North America with more than 6500 employees across North America the UK and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles Holman is continuouslyDriving Whats Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.