Guest Service Agent
Guest Service Agent
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Job Description
A rewarding and challenging experience awaits you at Hotel X Toronto A Destination By Hyatt Hotel. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. At Hotel X Toronto we are dedicated to providing kind unpretentious customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.
Job Summary
To process the arrival and departure of the hotels guests through the hotel property management system post charges to accounts and take telephone reservations as required.
Role and Responsibilities
- Greet and welcome guests upon arrival.
- Ensure cash float is balanced at the beginning and end of each shift.
- Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
- Ensure all daily arrivals are gone through and special requests are taken care of.
- Checkout guest accounts ensuring proper billing postings and revisions are properly performed and logged.
- Ensure all guest complaints or concerns are dealt with promptly and efficiently.
- Ensure all packages for guests are logged / delivered promptly and efficiently.
- Assist guests with hotel and area information or any requests they have.
- Assist with arranging transportation and the storage of guest luggage.
- Check-in guest reservations ensuring proper billing postings and information is correct.
- Ensure shift audit balances and paperwork is all accounted for.
Benefits:
- Discounted/free food
Qualifications
- Minimum of 1-year front desk reservations experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.
- Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
- Exceptional organizational/problem-solving skills must be self-motivated and very detail oriented.
- This position requires someone who is computer literate with MS office applications and preferably the following hospitality programs Opera.
- Flexible shift availability including evenings weekends and holidays. Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the hotel. In addition attendance at all scheduled training sessions and meetings is required.
Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements please advise Human Resources during the recruitment and selection process.
We thank all applicants; however only those selected for an interview will be contacted.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
